At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences and ensure smooth operations.
- Company: Join Novotel Glasgow, where we connect hearts and create memorable moments for our guests.
- Benefits: Enjoy 30% off at Accor restaurants, discounted hotel rates, and continuous learning opportunities.
- Other info: Explore limitless career growth across 5000 Accor hotels worldwide.
- Why this job: Be a key player in delivering exceptional service and making a real impact on guest satisfaction.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 28103 - 34348 £ per year.
Company Description
Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell!
Company Description Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell!
As our next Front Office Team Leader, you will provide an amazing welcome for our guests, ensuring their stay with us exceeds their expectations.
You will make friends, develop a reputation for outstanding service which puts our hotel on the map!
You'll be a team player, embracing challenges, with a limitless mindset that reminds all of our guests that we are Accor.
You will be supporting the Front Office Team to excel and deliver and will be a core element of our hotel's warm welcome, putting their well-being at the heart of everything you do while adding your personal touch to their stay.
This might mean creating that special sparkle within the rooms, ensuring that special occasions don't go unmissed and are the heart of what we do as hoteliers.
You will be a passionate individual, dedicated to continuously improving the quality of the hotel's services.
Job Description
As a Front office Team Leader, you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team.
You will also
- Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
- Oversee daily front office operations, ensuring efficient check-in and check-out processes
- Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Train and mentor front office staff, promoting their professional development and enhancing team performance
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
- Manage shift schedules and allocate tasks effectively to maximise team productivity
- Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
- Implement and maintain standard operating procedures for front office operations
- Assist in managing the department's KPI's and achieving financial targets
- Stay updated on local events and attractions to provide knowledgeable recommendations to guests
Qualifications
- Proven experience in a front office or reception role within the hospitality industry
- Demonstrated leadership skills with the ability to motivate and manage a team effectively
- Excellent communication and interpersonal skills, with fluency in English
- Strong customer service orientation with a friendly and professional demeanour
- Detail-oriented approach with the ability to multitask in a fast-paced environment
- Proficiency in hotel management systems and computer applications
- Problem-solving skills with the ability to make quick, sound decisions
- Knowledge of local attractions and events (desirable)
- Relevant hospitality management qualification (desirable)
- Additional Information
• As part of our team you can have
- 30% discount in any Accor Hotel Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- #J-18808-Ljbffr
Front Office Team Leader in Glasgow employer: Novotel Hotels
Novotel Milton Keynes is an exceptional employer, offering a supportive and inclusive work culture that prioritises teamwork and employee wellbeing. With access to global brand benefits, career development opportunities, and a positive working environment, team members can thrive in their roles while enjoying the vibrant local community and excellent transport links. The hotel's commitment to personal growth and recognition makes it a fantastic place for those looking to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel Hotels
Don't be shy about reaching out to Novotel Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Team Leader in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
