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- Tasks: Welcome guests and ensure their stay is memorable and enjoyable.
- Company: Join Accor, a global leader in hospitality with diverse brands.
- Benefits: Free hotel stays, discounts, and continuous learning opportunities.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Fluency in English and a passion for customer service.
- Other info: Join a friendly team and explore limitless career opportunities worldwide.
The predicted salary is between 22000 - 26000 £ per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, fulfil yourself, discover other professions, and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, colleagues, and the planet.
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
As our next Receptionist, you…
- Are the ‘face of Novotel London Waterloo’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Make the link with the different departments of the hotel to ensure a wonderful guest experience.
- Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Receptionist, you will become part of a friendly team of 15 talents. Our hotel offers 178 rooms, meeting rooms, bar, restaurant and fitness & sauna.
To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Team Member/ Receptionist employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member/ Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accor's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being a Heartist®.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you can deliver that warm welcome.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects professionalism while still being comfortable. You want to look the part of a welcoming Receptionist right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Office Team Member/ Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Front Office Team Member role. Highlight your relevant experience and skills that align with what we’re looking for at Novotel London Waterloo.
Show Your Enthusiasm: Express your excitement about joining our team! Mention why you’re drawn to Accor and how you can contribute to creating memorable moments for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role!
How to prepare for a job interview at Novotel Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its values. Understand their commitment to responsible hospitality and how they aim to create memorable experiences for guests. This knowledge will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Passion for Hospitality
As a potential Heartist®, it's crucial to convey your passion for hospitality during the interview. Share personal stories or experiences that highlight your dedication to providing excellent service. This will demonstrate that you understand the importance of guest well-being and are ready to contribute positively to their experience.
✨Prepare for Role-Specific Questions
Expect questions related to front office operations and guest interactions. Think about scenarios where you've successfully handled difficult situations or improved customer satisfaction. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask insightful questions about the role and the company culture. Inquire about opportunities for growth within Accor or how they support their employees' well-being. This shows that you're not only interested in the position but also in building a long-term career with them.