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- Tasks: Welcome guests and ensure their stay is memorable at Novotel London Waterloo.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Fluency in English and a passion for customer service.
- Other info: Join a friendly team and explore limitless career opportunities across the globe.
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Front Office Team Member/ Receptionist role at Novotel Hotels
Join to apply for the Front Office Team Member/ Receptionist role at Novotel Hotels
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
As Part Of Our Team You Can Have
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Receptionist, you…
Are the ‘face of Novotel London Waterloo’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are a passionate individual, dedicated to continuously improving the quality of the hotel\’s services.
A Little More Information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist, you will become part of a friendly team of 15 talents. Our hotel offers 178 rooms, meeting rooms, bar, restaurant and fitness & sauna.
To ensure you can best welcome and care for our guests you will need to be fluent in English
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Additional Information
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates\’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
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Front Office Team Member/ Receptionist employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member/ Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novotel and Accor. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence. Think about how you'd handle guest inquiries or complaints with a warm and welcoming attitude.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Novotel's brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front Office Team Member/ Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Front Office Team Member role. Highlight your relevant experience and skills that match what we’re looking for at Novotel. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and experiences that relate to the role. No need for fluff!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Novotel Hotels
✨Know the Company
Before your interview, take some time to research Novotel and Accor. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Front Office Team Member, you'll be the face of the hotel. Prepare examples from your past experiences where you've successfully interacted with guests or resolved issues. Highlight your ability to connect with people and create memorable moments, as this aligns perfectly with Novotel's mission.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you're aiming to represent the welcoming atmosphere of Novotel.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or how they ensure guest satisfaction. This demonstrates your enthusiasm for the role and helps you gauge if Novotel is the right fit for you.