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For Companies At a Glance
- Tasks: Welcome guests and ensure a fantastic experience at Novotel Edinburgh Centre.
- Company: Join Accor, a global leader in hospitality with endless opportunities.
- Benefits: Enjoy hotel discounts, free stays, and a birthday bonus!
- Why this job: Be part of a vibrant team that values your personality and growth.
- Qualifications: Customer service skills and fluency in English are essential.
- Other info: Training provided for all front-of-house functions and safety.
Company Description
Salary: £12.81/hour
Applicants with current right to work in the UK
What Is In It For You
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
- Free night stays in our UK hotels (T&C Applies)
- Hotel discounts for your Friends and Family
- Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Birthday Bonus (Extra break on your birthday)
- Employee Assistance Program: support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
As our next Front Office Team Member, you…
- Are the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Ensure a wonderful guest experience.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Prior experience working with Opera Cloud will be valued
- Fluency in English
- Customer Service skills
- Able to work on a fast pace environment and coordinate with team and departments at the hotel.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
If you feel you are the right candidate for the role as our Front Office Team Member please click ‘apply’ now! We’d love to hear from you!
Additional Information
One more thing…
By working at the Novotel Edinburgh Centre you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
Ready to discover more? Get in touch with us. We would love to hear from you
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Front Office Team Member. employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member.
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding their commitment to guest experience and inclusivity will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Think of examples from your past experiences where you successfully handled guest requests or resolved issues, as these will be valuable during discussions.
✨Tip Number 3
If you have experience with Opera Cloud, make sure to highlight it in your conversations. Being familiar with this system can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Novotel or Accor. They can provide insights into the company culture and what the team is looking for in a Front Office Team Member, which can help you tailor your approach.
We think you need these skills to ace Front Office Team Member.
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the company and the position that excite you, and explain how your skills and experiences make you a great fit.
Highlight Customer Service Experience: Since this role focuses on guest interaction, emphasise any previous customer service experience you have. Use examples to demonstrate your ability to handle requests efficiently and courteously.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a front office role.
How to prepare for a job interview at Novotel Hotels
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Familiarise Yourself with the Hotel's Offerings
Research Novotel Edinburgh Centre and its facilities before the interview. Being knowledgeable about the hotel’s services will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Practice Your Communication Skills
Fluency in English is essential for this position. Practice speaking clearly and professionally, as you will need to communicate effectively with guests and team members during busy periods.
✨Demonstrate Your Ability to Work in a Fast-Paced Environment
Prepare to discuss how you handle stress and multitask. Share specific examples of times when you successfully managed multiple responsibilities at once, especially in a customer-facing role.
