Front Office Team Member

Overview

Join to apply for the Front Office Team Member role at Novotel Hotels.

Company description and values are highlighted in the original posting. This role is part of the Accor hospitality group family and is aligned with the brand’s commitment to responsible hospitality and guest-centric service.

Responsibilities

• Handle any guest complaints and/or remarks made at the front desk.
• Contribute to guest satisfaction at all times by providing high quality services throughout their stay.
• Ensure service standards are followed with friendly and engaging service.

Qualifications

• Service focused personality is essential.
• Previous experience in a similar role is an asset.
• Prior experience working with OPERA CLOUD system.
• Strong interpersonal and problem solving abilities.

Benefits

• Salary £13.69 per hour.
• Employee discounted rates in Accor Hotels worldwide.
• Excellent training and development opportunities within the hotel and throughout Accor worldwide.
• Complimentary meals on duty.
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.