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- Tasks: Lead the front office team and ensure top-notch service for all guests.
- Company: Join a dynamic hotel committed to diversity and inclusion.
- Benefits: Competitive pay, training opportunities, and a vibrant work environment.
- Other info: Great career growth potential in a supportive team atmosphere.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Responsibilities
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel during Duty Manager Shifts.
- Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIPs) and attend to their special needs as appropriate.
- Attend to credit problems.
- Ensure efficient and courteous porter service.
- Supervise front cashiers and help out with accounting problems.
- Patrol and inspect public areas during evenings to make sure everything is in order.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support the Front Office team.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit card transactions, accounting and banking procedures, issue of keys and guest confidentiality.
Customer Relations
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests.
- Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a âsalespersonâ by active selling of special promotions and facilities available within the Hotel.
- Implement the Accor values and Accor customer vision to âOffer the Best Service to Our Customersâ.
Talent And Culture Responsibilities
- Assist the (Department) Management Team in establishing on-going On Job Training Programs within the department to meet Brand and Service Standards.
- Use Department Procedure Manuals as a base for all service procedures training.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
- Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
- Effectively use the guest feedback to improve product and service delivery.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Supervisor / Duty Manager employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Front Office Supervisor / Duty Manager
â¨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the hotel and its values. Familiarise yourself with their service standards and think about how you can embody those in your responses. Show them youâre not just another candidate, but someone who truly understands their mission.
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for supervisory roles. This will help you articulate your experience and demonstrate your leadership skills confidently.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Front Office Supervisor / Duty Manager
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see how you engage with others and your approach to customer service. Use friendly language and share examples that highlight your experience in leading teams and providing excellent service.
Tailor Your Application: Make sure to tailor your application to the Front Office Supervisor / Duty Manager role. Highlight your relevant experience in hotel operations, team supervision, and customer relations. We love seeing how your skills align with our values and the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points for key achievements and ensure your paragraphs are concise, focusing on your most relevant experiences and skills.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team at StudySmarter!
How to prepare for a job interview at Novotel Hotels
â¨Know the Hotel Inside Out
Before your interview, make sure you have a solid understanding of the hotelâs layout, facilities, and services. Familiarise yourself with the key personnel and their roles, as well as any upcoming events or conventions. This knowledge will show that you're proactive and genuinely interested in the position.
â¨Demonstrate Customer Service Skills
As a Front Office Supervisor, exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations and ensured total customer satisfaction, as this will resonate well with the interviewers.
â¨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Think about how you would conduct training for new staff and how you ensure that all employees adhere to service standards. Sharing specific strategies you've used in the past can illustrate your capability to manage and motivate a team effectively.
â¨Emphasise Communication Skills
Effective communication is key in this role. Prepare to talk about how you keep your team informed and engaged, especially regarding updates on policies and procedures. Mention any experience you have with conducting briefings or using feedback to improve service delivery, as this will demonstrate your commitment to teamwork and transparency.