At a Glance
- Tasks: Welcome guests at night, ensure their comfort, and assist with hotel operations.
- Company: Join Novotel Hotels, part of the global Accor network, known for hospitality excellence.
- Benefits: Enjoy discounts, free stays, training, 28 days holiday, and a supportive work environment.
- Other info: Diversity and inclusion are key values; we welcome all applicants.
- Why this job: Be the face of our hotel, create memorable experiences, and grow in a vibrant culture.
- Qualifications: Customer service experience preferred; OPERA Cloud knowledge is a plus.
Salary
£13.95/hour
Benefits
- All Heartist Card for Accor Hotels worldwide (discounts on stays, dining, shopping, and more)
- Free night stays in UK hotels and discounts at Accor restaurants (T&Cs apply)
- Hotel discounts for friends and family
- Training & development
- International career opportunities
- 28 days holiday per year (up to 33 with length of service)
- Support for wellbeing in professional and personal life
- Recommend a friend incentive
- Pension scheme
- Cycle-to-work scheme
- Complimentary staff mealUniform provided
Job Description
- Serve as the face of Novotel Edinburgh Centre, welcoming guests during the night and ensuring their wellbeing.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Operate autonomously and continuously improve the quality of the hotel’s services.
- Undertake night audits and hotel safety checks to ensure safety and care for all guests.
- Ensure a wonderful guest experience.
- Ensure all charges are accurate and posted in a timely manner.
- Handle all calls promptly and professionally.
- Document all internal and guest messages accurately.
- Promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by management and supervisors.
Qualifications
- Prior experience working with OPERA Cloud.
- Fluency in English.
- Strong customer service skills.
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
#J-18808-LjbffrFront Office Night Team Member employer: Novotel Hotels
Novotel Hotels is an excellent employer, offering a dynamic work environment at the heart of London. With a commitment to employee growth through training and a culture that values inclusivity, team members enjoy competitive pay and unique benefits like a Discount Card for Accor Hotels Worldwide. Join us to be part of a supportive team dedicated to ensuring guest comfort and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Team Member
✨Tip Number 1
Familiarise yourself with the OPERA Cloud system, as prior experience is highly valued for this role. Consider taking an online course or watching tutorials to boost your confidence and knowledge.
✨Tip Number 2
Highlight your customer service skills during any interactions you have with the hiring team. Be prepared to share specific examples of how you've gone above and beyond to ensure a great guest experience.
✨Tip Number 3
Research Novotel Hotels and their values, especially their commitment to creating memorable moments for guests. This will help you align your answers with their mission during interviews.
✨Tip Number 4
Network with current or former employees of Novotel Hotels on platforms like LinkedIn. They can provide valuable insights about the company culture and tips for succeeding in the application process.
We think you need these skills to ace Front Office Night Team Member
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and any previous roles in hospitality. Mention any familiarity with OPERA Cloud, as this is highly valued for the position.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your commitment to providing excellent guest experiences. Use specific examples from your past work to demonstrate how you can contribute to the Novotel team.
Showcase Your Soft Skills:In your application, emphasise your communication skills, ability to work autonomously, and dedication to improving service quality. These traits are essential for a Night Receptionist role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Novotel Hotels
✨Show Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Highlight your previous customer service experience and share specific examples of how you've gone above and beyond to ensure guest satisfaction.
✨Familiarise Yourself with OPERA Cloud
Since prior experience with OPERA Cloud is highly valued, make sure to brush up on your knowledge of this system. If you have used it before, be ready to discuss how you navigated it and any challenges you overcame.
✨Demonstrate Your Problem-Solving Abilities
Night shifts can present unique challenges. Prepare to discuss scenarios where you've had to think on your feet or resolve issues quickly, showcasing your ability to maintain calm under pressure.
✨Emphasise Teamwork and Autonomy
While you'll be working independently at night, collaboration with other departments is key. Share examples of how you've successfully worked in a team environment while also being self-motivated and responsible.
