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- Tasks: Provide top-notch service and handle guest inquiries at the front desk.
- Company: Join Novotel Hotels, part of the innovative Accor Group with a global presence.
- Benefits: Earn £13.69 per hour, enjoy discounts at hotels worldwide, and receive complimentary meals.
- Why this job: Be a Heartist® and create memorable experiences for guests while growing your career.
- Qualifications: Service-focused personality and strong problem-solving skills are essential.
- Other info: Great training opportunities and a supportive team environment await you.
The predicted salary is between 11 - 16 £ per hour.
Join to apply for the Front of House Reception Team Member Part Time role at Novotel Hotels. As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, we all share a common ambition: to keep innovating and challenging the status‑quo. By joining us you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will be in a caring environment and a team where you can be all you are, growing, fulfilling yourself, discovering other professions and pursuing career opportunities, in your hotel or elsewhere in the world. You will enjoy exclusive benefits and recognition for your daily commitment. Everything you do with us will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for our customers, colleagues, and the planet.
Job Description:
- Handle any guest complaints and/or remarks made at the front desk.
- Contribute to guest satisfaction at all times by providing high quality services throughout their stay.
- Ensure service standards are followed with friendly and engaging service.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Qualifications:
- Service focused personality is essential.
- Previous experience in a similar role is an asset.
- Prior experience working with OPERA CLOUD system.
- Strong interpersonal and problem‑solving abilities.
Benefits:
- Salary £13.69 per hour.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Recommend a Friend bonus.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide (Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure, Ibis).
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Hospitality
Location: London, England, United Kingdom
Front of House Reception Team Member Part Time employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Reception Team Member Part Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out Novotel's values and what it means to be a Heartist®. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your people skills! As a Front of House Reception Team Member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Novotel brand.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on the Accor careers page. This way, you can stay updated on your application status and explore other exciting roles within the group that might catch your eye.
We think you need these skills to ace Front of House Reception Team Member Part Time
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Front of House Reception Team Member role. Highlight any relevant experience and skills that match what we’re looking for, especially your service-focused personality!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Novotel Hotels
✨Know Your Hospitality Basics
Brush up on your hospitality knowledge before the interview. Understand what it means to be a Heartist® and how you can contribute to guest satisfaction. Familiarise yourself with common front desk scenarios, as this will help you answer questions confidently.
✨Showcase Your Interpersonal Skills
Since this role requires strong interpersonal abilities, think of examples from your past experiences where you've successfully handled guest complaints or provided exceptional service. Be ready to discuss these situations during the interview to demonstrate your problem-solving skills.
✨Familiarise Yourself with OPERA CLOUD
If you have prior experience with the OPERA CLOUD system, make sure to mention it! If not, do a bit of research to understand its functionalities. Showing that you're proactive about learning new systems can set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about training opportunities or how the team collaborates to enhance guest experiences. It’s a great way to leave a positive impression!
