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For Companies At a Glance
- Tasks: Welcome guests, take orders, and ensure a smooth dining experience.
- Company: Join the vibrant Novotel Nottingham Derby, a stylish 4-star hotel.
- Benefits: Enjoy flexible zero-hour contracts and competitive pay of £12.21 per hour.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer service skills.
- Other info: Immediate start available; perfect for students seeking flexible work.
Overview
Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby, just off junction 25 of the M1. We are seeking a Front of House Multi-Skilled Team Member who is enthusiastic to meet guest needs, reliable and outgoing to ensure tasks are completed and guests have a memorable experience. Your role will include a variety of responsibilities to keep the department running smoothly.
Job Details
Job Type: Zero-hour contract
Salary: £12.21
Start Date: Immediate
Company Description
Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.
Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.
What we are looking for
Join to apply for the Front of House Multi-Skilled Team Member role at Novotel Nottingham Derby. We are looking for someone who is enthusiastic to full fill our guest needs. Someone reliable and out-going so that tasks are complete, ensuring all guests have a memorable experience. Your role will come with various responsibilities which will make your department run smoothly.
Responsibilities
- Welcoming guest with a warm greeting.
- Taking beverage and food orders correctly ensuring all customers preferences are met.
- Upselling items when serving.
- Maintain a clean and tidy area in your section.
- Taking beverage and food out with care.
- Communicating with kitchen staff to ensure timings of food delivery are running smoothly.
- Helping other team members in different departments when needed.
- Handle guest inquires and resolves any issues professionally.
Qualifications
- Customer service
- Food Hygiene and safety
- Handling cash transactions
- Communication
- Time Management
- Problem Solving
- Active Listening
- Multitasking
The Person
Successful candidates for the position of Front of House Multi-Skilled Team Member will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitality
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Front of House Multi-Skilled Team member employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Multi-Skilled Team member
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding their commitment to guest satisfaction will help you align your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, as this role requires effective interaction with both guests and team members. Consider role-playing common scenarios you might encounter at the front of house to build confidence.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples from past experiences where you successfully managed multiple tasks simultaneously. This will highlight your capability to handle the dynamic environment of a hotel.
✨Tip Number 4
Be ready to discuss how you would handle guest inquiries and resolve issues. Think of specific instances where you provided excellent customer service, as this will demonstrate your problem-solving skills and professionalism.
We think you need these skills to ace Front of House Multi-Skilled Team member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise skills like communication, problem-solving, and multitasking, as these are crucial for the Front of House Multi-Skilled Team Member role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention specific experiences where you successfully met guest needs or resolved issues, demonstrating your reliability and outgoing nature.
Highlight Relevant Skills: In your application, clearly outline your qualifications related to food hygiene, cash handling, and time management. These skills are essential for the position and should be easily identifiable in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in the hospitality sector.
How to prepare for a job interview at Novotel Hotels
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role during the interview. Talk about why you love working in hospitality and how you enjoy meeting guest needs. A positive attitude can go a long way in making a great impression.
✨Demonstrate Your Multitasking Skills
Since the role requires handling various responsibilities, be prepared to discuss examples of how you've successfully multitasked in previous jobs. Share specific situations where you managed multiple tasks efficiently while maintaining high service standards.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've communicated with team members and guests in the past. Show that you can handle inquiries and resolve issues professionally, as this will be crucial in ensuring a memorable experience for guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face in a front-of-house role and how you would address them. This will demonstrate your readiness to handle real-life situations in the hotel environment.
