At a Glance
- Tasks: Lead a passionate team to create unforgettable guest experiences and drive operational excellence.
- Company: Join a renowned hotel brand with a commitment to exceptional service.
- Benefits: Competitive salary, bonus, free stays, discounts, and excellent training opportunities.
- Other info: Dynamic work environment with opportunities for growth across global properties.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in hotel management and a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and passionate Front Office Manager to lead our Front Office team. You will be responsible for ensuring exceptional guest experiences from arrival to departure while driving operational excellence, team engagement, and commercial performance. Reporting to the Operations Manager, you will oversee all aspects of the Front Office operation, including Reception, Night Team, Guest Relations, and Duty Management.
Key Responsibilities
- Lead, coach, and develop the Front Office team to deliver outstanding guest service.
- Ensure smooth day-to-day operation of Reception and Front Office departments.
- Drive guest satisfaction, loyalty, and positive online reviews.
- Manage staffing levels, scheduling, payroll, and departmental budgets.
- Monitor and improve key performance indicators, including guest satisfaction scores and upselling results.
- Ensure compliance with Accor brand standards, health & safety, and operational procedures.
- Handle guest feedback and resolve concerns professionally and efficiently.
- Collaborate with Housekeeping, Food & Beverage, Sales, and Maintenance to deliver seamless guest experiences.
- Act as Duty Manager as required.
Qualifications
- Previous experience as a Front Office Manager or Assistant Front Office Manager within a branded hotel.
- Strong leadership and people development skills.
- Excellent communication and interpersonal abilities.
- A passion for delivering exceptional guest experiences.
- Experience using hotel PMS systems (Opera Cloud experience is an advantage).
- Strong commercial awareness and the ability to drive revenue through upselling.
- Flexibility to work shifts, weekends, and holidays when required.
- The right to work in the relevant country.
Benefits
- Salary £38,000 annual plus 10% bonus.
- Benefit from a free one- or two-day break in another Accor property in the UK each year.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
Must have the legal right to work in the UK.
Front Of House Manager employer: Novotel Hotels
Join our vibrant team as a Front Office Manager at Accor, where we prioritise exceptional guest experiences and foster a culture of teamwork and development. With competitive benefits including a £38,000 salary plus bonuses, complimentary meals, and discounted stays at our global properties, you will thrive in an environment that values your growth and passion for hospitality. Experience the unique advantage of working in a renowned hotel brand that supports your career progression while ensuring every guest leaves with a smile.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel Hotels
Don't be shy about reaching out to Novotel Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Of House Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
