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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is unforgettable.
- Company: A leading hotel in Scotland known for its exceptional service and warm atmosphere.
- Benefits: Enjoy hotel discounts, annual leave, and comprehensive training to boost your career.
- Why this job: Join a vibrant team and create memorable experiences for guests every day.
- Qualifications: Customer service experience and strong English communication skills are essential.
- Other info: Great opportunities for personal growth in a dynamic hospitality environment.
The predicted salary is between 24000 - 36000 £ per year.
A prominent hotel in Scotland is seeking a Front Office Team Member. You will be the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay.
Your responsibilities will include:
- Managing check-in/check-out
- Responding to guest requests
- Promoting hotel facilities
Ideal candidates have customer service experience and excellent English language skills. This role offers comprehensive training and numerous employee benefits, such as hotel discounts and annual leave.
Front Desk & Guest Experience Agent employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Guest Experience Agent
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different guest requests or complaints. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front desk role. Show up looking sharp and professional to convey that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Front Desk & Guest Experience Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with guests and create a warm atmosphere. Don’t be afraid to share a little about yourself and why you’re passionate about customer service.
Tailor Your Experience: Make sure to highlight any relevant customer service experience in your application. We love seeing how your past roles have prepared you for this position. Be specific about your achievements and how they relate to the Front Desk & Guest Experience Agent role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Novotel Hotels
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its facilities, services, and any recent news or events. This will not only show your enthusiasm but also help you answer questions about how you can promote the hotel to guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to create a warm welcome and handle guest requests effectively.
✨Practice Your English Language Skills
Since excellent English language skills are crucial for this role, practice speaking clearly and confidently. You might want to rehearse common interview questions and answers with a friend or in front of a mirror to boost your confidence.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. A polished appearance will reflect your understanding of the importance of presentation in a front desk role.
