Food & Beverage Team Member

Job Profile

All applicants must be happy working customer facing at all times. From morning shifts until evening work.

Job Responsibilities

• Provide excellent counter and table service to hotel guests and have complete knowledge of all food and beverage items offered on the menu.
• Maintain close daily communication with the kitchen regarding orders and special promotions.
• Ensure that designated bar is set up and fully stocked to the required standard (if applicable).
• Maintain the highest standard of food and general hygiene, ensuring that all aspects of health and safety are complied with.
• Follow till operation procedures and all security procedures.
• Deliver courteous, friendly and efficient service at all times.
• Familiarise with frequent clients, assist hotel in attracting more customers.
• Assist management in carrying out the departmental cleaning program.
• Report any problems that have arisen during the shift to the General Manager or Senior Person on duty.
• Dress according to hotel and company standards.
• Comply with the hotel’s Customer Care Principles.
• Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift.
• Undertake any reasonable requests made by management. Attend company training as required.
• Take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors impacted by your work activities.
• Abide by the Health & Safety at Work Act 1974 and maintain safe systems of work appropriate to your role.

Qualifications

• Flexible to cover the business needs.
• Enthusiastic.
• Punctual and reliable.
• Adaptable.
• Strong sense of ethics.
• Autonomous and sense of responsibility.
• Ability to work independently.
• Self‑motivated.
• Positive attitude.
• Good interpersonal skills; guest oriented and service minded.
• Team spirit.
• Good listening skills and ability to anticipate.
• Good presentation and confident speaking skills.
• Fluent in English.
• Dynamic.
• Sales oriented.
• Copes well under pressure.
• Can follow food hygiene policy requirements.
• Has good understanding of health and safety regulations.

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.