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For Companies At a Glance
- Tasks: Serve food and drinks, ensuring excellent customer service and hygiene standards.
- Company: Join Novotel Hotels, a vibrant and inclusive workplace focused on guest satisfaction.
- Benefits: Enjoy flexible shifts, training opportunities, and a dynamic team environment.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced setting.
- Qualifications: Enthusiasm, reliability, and a positive attitude are key; no prior experience needed!
- Other info: Embrace diversity and be part of a team that values every individual.
Overview
Join to apply for the Food & Beverage Team Member role at Novotel Hotels.
Job description and responsibilities are below.
Job Description
Job profile: All applicants must be happy working customer facing at all times. From morning shifts until evening work.
- As a General Assistant Multi Task Team Member you will provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
- Maintain close daily communication with the kitchen with regards to orders and special promotions.
- Ensure that designated bar is set up and fully stocked to the required standard (when applicable).
- Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with.
- Ensure that till operation procedures are followed and that all security procedures are carried out.
- Ensure that customers receive a courteous, friendly and efficient service at all times.
- Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers.
- Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift.
- Undertake any other reasonable requests as made by the management. To attend company training as required.
Specific Health & Safety
- Take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities.
- Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe systems of work appropriate to your role.
Qualifications
Personal profile
- Be flexible to cover the business needs
- Must have enthusiasm
- Must be punctual and reliable
- Must be adaptable
Skills / Qualities
- Strong sense of ethics
- Autonomous and sense of responsibility
- Ability to work independently
- Be self-motivated
- Positive, good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Fluent in English
- Dynamic, sales oriented
- Copes well under pressure
- Understand food hygiene policy requirements
- Good understanding of Health & Safety regulations
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Food & Beverage Team Member employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Familiarise yourself with the menu items and any special promotions that Novotel Hotels may be running. This knowledge will not only help you answer customer queries confidently but also demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock service scenario. This will help you develop a friendly and efficient service style, which is crucial for the Food & Beverage Team Member position.
✨Tip Number 3
Research the Health & Safety regulations relevant to food and beverage service. Being knowledgeable about these policies will show your commitment to maintaining a safe environment for both guests and staff.
✨Tip Number 4
Network with current or former employees of Novotel Hotels on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and food and beverage roles. Emphasise any previous positions where you provided excellent service or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention specific skills that align with the job description, such as your ability to work under pressure and your strong interpersonal skills.
Highlight Health & Safety Knowledge: Since the role requires adherence to health and safety regulations, include any relevant training or certifications you have. This shows your commitment to maintaining a safe environment for guests and staff.
Showcase Flexibility and Team Spirit: In your application, mention examples of how you've demonstrated flexibility and teamwork in past roles. This could be through covering shifts, assisting colleagues, or adapting to changing business needs.
How to prepare for a job interview at Novotel Hotels
✨Show Your Customer Service Skills
As a Food & Beverage Team Member, you'll be interacting with guests constantly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain friendly and efficient under pressure.
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage items offered at Novotel Hotels. During the interview, demonstrate your knowledge of the menu and express your enthusiasm for the offerings. This shows that you're proactive and genuinely interested in the role.
✨Emphasise Your Flexibility and Adaptability
The job requires flexibility to cover various shifts and tasks. Be ready to discuss how you've adapted to changing situations in previous roles. This will reassure the interviewer that you can handle the dynamic environment of a hotel.
✨Highlight Your Health & Safety Awareness
Understanding health and safety regulations is crucial in this role. Prepare to talk about any relevant training or experiences you've had regarding food hygiene and safety practices. This will demonstrate your commitment to maintaining a safe environment for both guests and staff.
