At a Glance
- Tasks: Enhance guest satisfaction and manage food & beverage operations.
- Company: Join a leading hospitality brand with a focus on exceptional service.
- Benefits: Earn £16.95/hour, enjoy discounts, complimentary stays, and training opportunities.
- Other info: Flexible shifts and international development opportunities available.
- Why this job: Be part of a dynamic team creating memorable dining experiences.
- Qualifications: Experience in food & beverage management and strong leadership skills required.
The predicted salary is between 16.95 - 16.95 £ per hour.
Customer Relations
- Enhances guest satisfaction
- Handles guest comments and complaints, ensuring follow-up
- Develops close relationships with guests to encourage loyalty
- Ensures guests receive a warm and personalised welcome
Professional Techniques / Production
- Organises and supervises the preparation of points of sale according to activity forecasts
- Ensures that reference standards are properly applied
- Checks that sales materials are well presented
- In conjunction with the Head Chef, prepares the menus, organises purchases and ensures the update and application of cooking instructions
- Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef
Talent & Culture Responsibilities
- Live and breathe Accor Brand and Service Standards
- Manage and value the different food and beverage points of sale
- Ensure information transmission in the concerned services
- Develop team spirit and motivation by creating a good working atmosphere
- Takes part in or validates recruitments
- Organises the welcome and integration of new employees
- Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
- Conducts annual performance appraisals and sets targets for the team
- Prepares training plans in conjunction with the managers under his/her responsibility and follows them up
- Helps employees improve their skills and provides support for career development
- Applies labour legislation
Commercial / Sales
- Develops excellent relations with guests
- Prepares the commercial action plan for the department and ensures implementation
- Sets daily sales targets for the team
- Analyses guests' comments and shares them with the team
- Launches and deploys marketing initiatives in the local area in order to increase revenue
- Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
- Knows the market and customer expectations
- Keeps close track of what the competition is doing
- Uses sense of creativity and innovation to facilitate commercial operations
Management and Administration
- Ensures that management results are in line with the hotel's targets
- Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
- Draws up, implements and ensures that internal checks are properly carried out
- Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand
- Ensures that the equipment and cultural assets of the department remain in good condition and working order
- Checks inventories that have been carried out
- Takes part in 'Debtor' meetings and implements actions to recover debt
- Ensures that food and beverage costs comply with requirements defined by the hotel and the brand
Hygiene / Personal Safety / Environment
- Is responsible for keeping the equipment and furniture in good condition
- Ensures machinery works reliably and follows up any technical work
- Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
- Sets up an action plan based on the hygiene analysis results and tracks implementation
- Applies and ensures application of the hotel's security regulations (in case of fire etc)
- Is responsible for the security of people and property in the area under his/her remit
Qualifications
- Experience in a senior Food & Beverage role, preferably in a hotel, restaurant, or hospitality establishment
- Strong leadership and team management skills with the ability to motivate and develop staff
- Comprehensive knowledge of food and beverage service procedures, standards, and best practices
- Excellent time management, communication, and interpersonal skills
- Creative problem-solver with the ability to think quickly and make decisive decisions in a fast-paced environment
- Customer-focused mindset with a genuine passion for delivering exceptional dining experiences
- Proficiency in inventory management, cost control techniques, and financial analysis
- Experience with point-of-sale (POS) systems and restaurant management software
- Food safety certification or willingness to obtain certification
- In-depth knowledge of various cuisines, culinary trends, and beverage programs
- Experience in event planning and execution
- Demonstrated ability to analyse sales data and guest feedback to drive operational improvements
- Flexibility to work various shifts, including early mornings, late nights and weekends
- Strong organizational and multitasking abilities
- Vendor and supplier relationship management experience
- Resilience and adaptability in managing challenging situations and changing priorities
Benefits
- £16.95 per hour
- Service Charge
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
- Recommend a friend scheme; Employee Advisory Service
Food & Beverage Assistant Manager (F/M/X) employer: Novotel Hotels
As a Food & Beverage Assistant Manager at Accor, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive pay, comprehensive training programmes, and opportunities for international advancement, Accor fosters a culture of teamwork and innovation, ensuring that every team member feels valued and empowered to deliver exceptional guest experiences. Enjoy unique benefits such as complimentary hotel stays and a discount card for Accor Hotels worldwide, making this an excellent opportunity for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant Manager (F/M/X)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel Hotels
Don't be shy about reaching out to Novotel Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistant Manager (F/M/X)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
