At a Glance
- Tasks: Lead the food and beverage team to deliver exceptional service and achieve financial goals.
- Company: Join Novotel York Centre, where creating memorable moments is our mission.
- Benefits: Enjoy training, discounts on stays, meals on duty, and more perks.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Be part of a vibrant team that values your growth and guest satisfaction.
- Qualifications: Experience in hospitality and strong customer service skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Company Description
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
To us it is as important that you enjoy your time at the hotel as our guests.
We want you to feel welcome so you can welcome others, and to feel valued while growing professionally and personally.
Our hotel has 146 bedrooms, six meeting rooms, a restaurant & bar, and soon a swimming pool and sauna.
Job Description
As the Food & Beverage Manager you will oversee all food and beverage outlets, ensuring excellent service, adherence to standards, and the achievement of financial targets.
Responsibilities
- Work across all Food & Beverage outlets including restaurant, bar and conference & events.
- Ensure the team delivers excellent, professional guest service at all times.
- Collaborate with all departments to maintain service times.
- Implement and maintain standards for food hygiene, brand, stock control and OHS.
- Manage employees: rostering, training and performance management.
- Build strong relationships with guests, remembering names and preferences for personalised service.
- Tactfully handle guests’ complaints and comments.
- Monitor equipment and stock levels to avoid shortages.
- Perform proper handover and communication to the next shift.
- Carry out Duty Manager shifts.
- Contribute to achieving departmental financial targets.
Qualifications
- Previous experience in a similar role is essential.
- Exceptional customer service skills.
- Ability to supervise and lead a team to achieve efficient, high‑quality service.
- Outstanding time‑management and organisational skills.
- Excellent interpersonal skills across departments, guests and staff.
Benefits
- Training and development programmes.
- Discount card for Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks – subject to T&C).
- Meals on duty.
- Uniforms.
- Employee Advisory Service.
- Discounts in shops and hotel partners (Europcar, Merlin Entertainment, etc.).
- #J-18808-Ljbffr
Food & Beverage Assistance Manager employer: Novotel Hotels
Novotel Hotels is an excellent employer, offering a dynamic work environment at the heart of London. With a commitment to employee growth through training and a culture that values inclusivity, team members enjoy competitive pay and unique benefits like a Discount Card for Accor Hotels Worldwide. Join us to be part of a supportive team dedicated to ensuring guest comfort and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistance Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel Hotels
Don't be shy about reaching out to Novotel Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistance Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
