Salary £13.95/hour Benefits * All Heartist Card for Accor Hotels worldwide (discounts on stays, dining, shopping, and more) * Free night stays in UK hotels and discounts at Accor restaurants (T&Cs apply) * Hotel discounts for friends and family * Training & development * International career opportunities * 28 days holiday per year (up to 33 with length of service) * Support for wellbeing in professional and personal life * Recommend a friend incentive * Pension scheme * Cycle-to-work scheme * Complimentary staff mealUniform provided Job Description * Serve as the face of Novotel Edinburgh Centre, welcoming guests during the night and ensuring their wellbeing. * Assist in the general running of the hotel at night and support other departments to set up for the next day. * Operate autonomously and continuously improve the quality of the hotel’s services. * Undertake night audits and hotel safety checks to ensure safety and care for all guests. * Ensure a wonderful guest experience. * Ensure all charges are accurate and posted in a timely manner. * Handle all calls promptly and professionally. * Document all internal and guest messages accurately. * Promote hotel facilities and maximise sales through sound product knowledge and selling skills. * Attend to other duties as requested by management and supervisors. Qualifications * Prior experience working with OPERA Cloud. * Fluency in English. * Strong customer service skills. Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. #J-18808-Ljbffr
