At a Glance
- Tasks: Welcome guests, manage calls, and handle administrative tasks in a vibrant hotel environment.
- Company: Join a global hotel brand committed to responsible hospitality and personal growth.
- Benefits: Enjoy free food, employee discounts, pension plans, and convenient parking.
- Other info: Dynamic team atmosphere with opportunities for career advancement and personal development.
- Why this job: Be the heart of our hotel, creating memorable experiences for guests every day.
- Qualifications: Friendly attitude, strong organisational skills, and some experience in reception or admin roles.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
We are seeking a professional and friendly Receptionist to join our Hotel team. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional customer service, living the Accor brand standards while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and some proficiency in office software.
Duties will include:
- Greet and welcome visitors in a warm and professional manner.
- Answer and direct phone calls using excellent phone etiquette.
- Be fully aware of the hotel events.
- Covering a variety of shift patterns.
- Manage incoming and outgoing correspondence, including emails and postal mail.
- Be aware daily of VIP, disabled, early, and late arrivals/departures, and of previous-complaint guests to ensure they are cared for correctly.
- Liaise with Housekeeping professionally in relation to the bedroom inventory, informing them of Late Departures, Extended Stays, Day lets, Show Rooms and Room Moves.
- Ensure that all guest profiles are updated and present, including for all international visitors, completing the Registration Cards and Filling correctly.
- Upon check-out prepare bills and take payment. Prepare and checking the sales ledger, ensuring all relevant correspondence is attached.
- Follow up the guest for information if the card is declining, and inform your supervisor if there are any issues.
- Ensure your designated float is always kept balanced and complete banking procedures at the end of your shift following the hotel procedures. Inform your Team Leader of any discrepancies.
- Comply with the Hotel Policy regarding floats, petty cash, banking and access to the safe.
- Be thoroughly aware of all administration procedures with reference to reservations procedures, filing and correspondence relating to a guest stay.
- Be fully competent in taking reservations over the phone, via email or walk-ins in absence of the Reservations Department. Be able to support the reservations department where necessary.
- Ensure the telephone is answered and external calls are directed to the right department.
Requirements:
- Proven experience in a receptionist or administrative role is preferred.
- Proficiency in computerised systems, particularly Microsoft Office Suite and Google Suite.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Excellent verbal and written communication skills.
- A friendly disposition with a professional attitude towards clients and colleagues.
- Ability to work independently as well as part of a team.
If you are an enthusiastic individual looking to contribute to a dynamic work environment, we encourage you to apply for this exciting opportunity as a Receptionist at Novotel Coventry.
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount on hotels across the globe
- Free parking
- On-site parking
- Transport links
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Receptionist in Coventry employer: Novotel Hotels
Join a vibrant hotel within the Accor network, where your role as a Receptionist is pivotal in creating memorable experiences for our guests. With a strong commitment to employee development, a supportive work culture, and unique benefits such as global hotel discounts and free parking, we empower you to thrive in a dynamic environment that values every contribution. Become part of a team that embodies responsible hospitality and fosters personal growth while making a positive impact on our community and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Coventry
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the services, events, and any special offers. This way, when you walk into that interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone etiquette! Since you'll be answering calls as a receptionist, it’s crucial to sound friendly and professional. Grab a friend and do some mock calls to get comfortable with handling different scenarios.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. Whether it's juggling bookings or keeping track of guest requests, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Receptionist in Coventry
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or administrative roles. We love seeing how your skills align with what we’re looking for, so customise it to fit the Receptionist position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Novotel Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its brand values. Familiarise yourself with the Accor network and its commitment to responsible hospitality. This will not only show your genuine interest but also help you align your answers with their vision.
✨Practice Your Phone Etiquette
As a Receptionist, you'll be handling phone calls regularly. Practise answering calls in a friendly and professional manner. You could even role-play with a friend to get comfortable with common scenarios, like directing calls or taking reservations.
✨Showcase Your Organisational Skills
During the interview, highlight your organisational abilities. Share specific examples of how you've managed multiple tasks effectively in previous roles. This could include managing schedules, handling correspondence, or keeping track of important details about guests.
✨Emphasise Your Customer Service Experience
Since this role is all about providing exceptional customer service, be ready to discuss your past experiences. Think of situations where you went above and beyond for a guest or resolved a complaint successfully. This will demonstrate your ability to create a positive impact for customers.
