At a Glance
- Tasks: Welcome guests and provide exceptional service while managing administrative tasks.
- Company: Join a global hotel brand committed to responsible hospitality.
- Benefits: Enjoy free food, employee discounts, and on-site parking.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the heart of our hotel and create memorable experiences for guests.
- Qualifications: Experience in reception or admin roles preferred; strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
We are seeking a professional and friendly Receptionist to join our Hotel team. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional customer service, living the Accor brand standards while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and some proficiency in office software.
Duties will include:
- Greet and welcome visitors in a warm and professional manner.
- Answer and direct phone calls using excellent phone etiquette.
- Be fully aware of the hotel events.
- Covering a variety of shift patterns.
- Manage incoming and outgoing correspondence, including emails and postal mail.
- Be aware daily of VIP, disabled, early, and late arrivals/departures, and of previous-complaint guests to ensure they are cared for correctly.
- Liaise with Housekeeping professionally in relation to the bedroom inventory, informing them of Late Departures, Extended Stays, Day lets, Show Rooms and Room Moves.
- Ensure that all guest profiles are updated and present, including for all international visitors, completing the Registration Cards and Filling correctly.
- Upon check-out prepare bills and take payment. Prepare and checking the sales ledger, ensuring all relevant correspondence is attached.
- Follow up the guest for information if the card is declining, and inform your supervisor if there are any issues.
- Ensure your designated float is always kept balanced and complete banking procedures at the end of your shift following the hotel procedures. Inform your Team Leader of any discrepancies.
- Comply with the Hotel Policy regarding floats, petty cash, banking and access to the safe.
- Be thoroughly aware of all administration procedures with reference to reservations procedures, filing and correspondence relating to a guest stay.
- Be fully competent in taking reservations over the phone, via email or walk-ins in absence of the Reservations Department. Be able to support the reservations department where necessary.
- Ensure the telephone is answered and external calls are directed to the right department.
Requirements:
- Proven experience in a receptionist or administrative role is preferred.
- Proficiency in computerised systems, particularly Microsoft Office Suite and Google Suite.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Excellent verbal and written communication skills.
- A friendly disposition with a professional attitude towards clients and colleagues.
- Ability to work independently as well as part of a team.
If you are an enthusiastic individual looking to contribute to a dynamic work environment, we encourage you to apply for this exciting opportunity as a Receptionist at Novotel Coventry.
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount on hotels across the globe
- Free parking
- On-site parking
- Transport links
Our Commitment To Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hospitality Front Desk Specialist in Coventry employer: Novotel Hotels
Join a vibrant hotel within the Accor network, where we prioritise your growth and well-being. Our inclusive work culture fosters development opportunities, allowing you to thrive as a Heartist® while delivering exceptional service to our guests. Enjoy benefits such as discounted meals, employee discounts on global hotel stays, and convenient on-site parking, all in a dynamic environment that values every contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Front Desk Specialist in Coventry
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. When you walk into that interview, your knowledge will shine through and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face at the front desk. This will help you feel more confident and prepared to handle any situation with a smile when you land that job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, making it easier for us to spot your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to be a Heartist®!
We think you need these skills to ace Hospitality Front Desk Specialist in Coventry
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for hospitality!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service or administrative roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Novotel Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and the Accor network. Understand their values, mission, and what it means to be a Heartist®. This knowledge will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Hospitality Front Desk Specialist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable experiences for customers.
✨Practice Your Communication Skills
Since you'll be the first point of contact for guests, strong verbal and written communication skills are essential. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with the flow of conversation.
✨Be Ready for Situational Questions
Expect situational questions that assess how you handle various scenarios at the front desk. Think about times when you had to manage multiple tasks or deal with a challenging guest. Structure your answers using the STAR method (Situation, Task, Action, Result) to provide clear and concise responses.
