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- Tasks: Ensure smooth running of conferences and banquets with top-notch service.
- Company: Join the vibrant Novotel London Bridge, a chic 4-star hotel.
- Benefits: Enjoy complimentary meals, travel perks, and a generous holiday allowance.
- Why this job: Be part of an exciting team and enhance guest experiences every day.
- Qualifications: Good organisational skills and punctuality are essential.
- Other info: Opportunities for personal development and career growth await you.
The predicted salary is between 20000 - 25000 £ per year.
The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, a Gourmet Bar and Restaurant as well as a fitness centre.
Dual Site Conference Porter ensures customer satisfaction in the conference function by providing efficient, prompt, trouble-free and courteous service, set up, break down of conferences, meetings, conventions, and banquets based on event orders and guest needs. All work is carried out in line with departmental and hotel guidelines, and Novotel and Ibis Styles corporate guidelines and service concepts.
- To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority;
- To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements;
- To be fully conversant with all facilities and services of the Novotel London Bridge and Ibis Styles Southwark;
- Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions, and banquets are carried out properly;
- Sets up function rooms according to event orders, function sheet and/or directions from Conference Manager, keeping comfort and practicality for the guest in mind;
- Monitors lighting, temperature, maintenance and sanitation;
- Contributes to the general upkeeping of function rooms and related public areas;
- Maintains all departmental equipment, storage and work areas properly;
- Ensures proper set-up of all tables for assigned station in accordance with departmental standards;
- Inspects equipment, technical equipment, linen, silver, china and other items;
- Covers breakfast/bar shifts if required during quiet periods.
Qualifications: good organisational skills, timekeeping.
Why join us?
- Personal development programs;
- Complimentary meals on duty and uniforms;
- Worldwide travel perks;
- Pension scheme;
- 28 days holidays including bank holidays (increasing yearly to up to 5 extra days).
Conference and Banqueting Assistant employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Banqueting Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Novotel London Bridge and its facilities. This way, you can confidently discuss how your skills align with their needs during interviews.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give us an edge when it comes to landing that Conference and Banqueting Assistant role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and event management. We want to showcase our organisational skills and ability to handle guest needs effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Novotel London Bridge.
We think you need these skills to ace Conference and Banqueting Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about the role and ready to contribute to our team at Novotel London Bridge.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We love seeing how your skills align with what we need, so don’t be shy about showcasing your organisational skills and customer service experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Conference and Banqueting Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Novotel Hotels
✨Know the Venue Inside Out
Before your interview, take some time to research the Novotel London Bridge. Familiarise yourself with its facilities, services, and nearby attractions. This will not only show your enthusiasm for the role but also help you answer questions about how you can contribute to guest satisfaction.
✨Demonstrate Your Organisational Skills
As a Conference and Banqueting Assistant, strong organisational skills are key. Prepare examples from your past experiences where you successfully managed events or tasks. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly.
✨Showcase Your Customer Service Mindset
Customer satisfaction is at the heart of this role. Think of specific instances where you went above and beyond for a guest or client. Highlight your ability to anticipate needs and provide courteous service, as this aligns perfectly with the hotel's values.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle certain situations during the interview. Practice responses to potential scenarios, such as dealing with difficult guests or managing last-minute changes to an event. This will demonstrate your problem-solving skills and readiness for the role.