At a Glance
- Tasks: Welcome guests and provide exceptional service to create memorable experiences.
- Company: Join Novotel Cambridge North, a vibrant part of the global hospitality community.
- Benefits: Enjoy free gym access, discounted stays, and personal development opportunities.
- Other info: Work in a dynamic environment with opportunities for growth across 5000 hotels worldwide.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Passion for service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Make the link with the different departments of the hotel to ensure a wonderful guest experience. Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
As our next Receptionist, you are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Main Responsibilities:- Welcome every guest and provide exceptional service throughout their stay.
- Personalising each interaction with guests to ensure a unique experience.
- Engage with the team to ensure hotel quality and financial targets can be met.
- Handling emails, phone enquiries and other administration tasks.
- Responsible for balancing banking transactions for the hotel.
- Ensuring Novotel Standards are met and maintained.
- Competent in taking reservations, upselling where possible to maximise on average room rates.
- Assisting with Food and Beverage services if and when required.
- Required to attend training sessions by company during day time.
- Working hours include weekends and public holidays.
- You can work with multinational colleagues.
- Be part of a global community of hospitality industry.
- Opportunity to develop your career.
- Special staff rate at our hotels.
- Free Gym.
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Great work environment and colleagues.
- Personal development programs.
- Complimentary meals on duty and uniforms.
- Pension scheme.
- 28 days holidays including bank holidays (increasing yearly).
- Free parking.
- Apprenticeship scheme.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Hotel Receptionist (Full Time) in Cambridge employer: Novotel Hotels
At Novotel Cambridge North, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal growth and development. With opportunities to connect with a diverse team and guests from around the world, our employees enjoy unique benefits such as discounted stays at Accor Hotels, complimentary meals, and access to personal development programmes. Join us in creating memorable experiences while advancing your career in the heart of Cambridge's hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist (Full Time) in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel Hotels
Don't be shy about reaching out to Novotel Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist (Full Time) in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
