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For Companies At a Glance
- Tasks: Welcome guests and provide exceptional service to create memorable experiences.
- Company: Join Accor, a global leader in hospitality with a supportive culture.
- Benefits: Enjoy free gym access, discounted hotel stays, and personal development opportunities.
- Why this job: Be the face of Novotel and make a real impact on guest experiences.
- Qualifications: Passion for hospitality and strong communication skills.
- Other info: Work in a dynamic environment with career growth across 5000 hotels worldwide.
The predicted salary is between 1000 - 1400 £ per month.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! Make the link with the different departments of the hotel to ensure a wonderful guest experience. Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
As our next Receptionist, you…
- Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
A Little More Information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Main Responsibilities:
- Welcome every guest and provide exceptional service throughout their stay.
- Personalising each interaction with guests to ensure a unique experience.
- Engage with the team to ensure hotel quality and financial targets can be met.
- Handling emails, phone enquiries and other administration tasks.
- Responsible for balancing banking transactions for the hotel.
- Ensuring Novotel Standards are met and maintained.
- Competent in taking reservations, upselling where possible to maximise on average room rates.
- Assisting with Food and Beverage services if and when required.
- Required to attend training sessions by company during day time.
- Working hours include weekends and public holidays.
Benefits:
- You can work with multinational colleagues.
- Be part of a global community of hospitality industry.
- Opportunity to develop your career.
- Special staff rate at our hotels.
- Free Gym.
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Great work environment and colleagues.
- Personal development programs.
- Complimentary meals on duty and uniforms.
- Pension scheme.
- 28 days holidays including bank holidays (increasing yearly).
- Free parking.
- Apprenticeship scheme.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere.
- Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Hotel Receptionist in Cambridge employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Cambridge
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Novotel Cambridge North and Accor. Familiarise yourself with their values and what makes them unique. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Think about how you can make guests feel welcome and valued. Role-play common scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that’s smart and reflects the professional yet warm vibe of Novotel. It shows you care about the role and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Accor careers page. It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Hotel Receptionist in Cambridge
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Hotel Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to provide exceptional service and handle enquiries.
Keep It Professional: While we love a personal touch, remember to keep your application professional. Use clear language, check for spelling and grammar mistakes, and ensure it’s well-structured. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Novotel Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Accor and Novotel Cambridge North. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to make someone's experience memorable—this is your chance to shine!
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing reservations, or working under pressure. Practising your responses can help you feel more confident. Remember to highlight your ability to personalise guest interactions, as this aligns with the role's focus on creating unique experiences.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry's standards and shows that you take the opportunity seriously. Plus, it sets a positive tone for your interaction with the interviewers.
