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- Tasks: Create memorable experiences for guests and handle inquiries with exceptional service.
- Company: Leading hotel chain in Cambridge with a vibrant team culture.
- Benefits: Gym access, hospitality discounts, and personal development opportunities.
- Why this job: Join a dynamic environment and make a real impact on guest experiences.
- Qualifications: Passion for hospitality and excellent communication skills.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel chain in Cambridge is seeking a passionate Receptionist to create memorable experiences for guests. You will welcome visitors warmly, handle inquiries, and ensure that all guest needs are met with exceptional service. This role includes balancing banking transactions and assisting with various front-of-house operations.
Join a vibrant team and enjoy benefits like gym access, hospitality discounts, and opportunities for personal development.
Guest Experience Host — Front Desk & Reservations in Cambridge employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host — Front Desk & Reservations in Cambridge
✨Tip Number 1
Make sure to research the hotel chain before your interview. Knowing their values and what makes them stand out will help you connect with the team and show that you're genuinely interested in creating memorable experiences for guests.
✨Tip Number 2
Practice your warm welcome! As a Guest Experience Host, first impressions matter. Role-play with a friend or in front of a mirror to nail that friendly greeting and ensure you come across as approachable and enthusiastic.
✨Tip Number 3
Prepare examples of how you've handled guest inquiries or resolved issues in the past. This will demonstrate your problem-solving skills and commitment to exceptional service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Experience Host — Front Desk & Reservations in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see how much you care about hospitality and making every visitor feel special!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in front desk operations or customer service. We love seeing how your skills align with the role of a Guest Experience Host!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff—just show us what you've got!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Novotel Hotels
✨Know the Company Inside Out
Before your interview, do some research on the hotel chain. Understand their values, mission, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Guest Experience Host, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided exceptional service or resolved conflicts. This will demonstrate your capability to create memorable experiences for guests.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a guest inquiry or complaint. Practise common scenarios beforehand so you can respond confidently and showcase your problem-solving skills.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards of the hotel environment you’ll be working in.
