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- Tasks: Coordinate sales and reservations for exciting events, ensuring smooth operations and client satisfaction.
- Company: Join a vibrant hotel team known for its friendly and professional service.
- Benefits: Enjoy discounted stays, free meals, and a cycle to work scheme.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of memorable events and build lasting relationships with clients.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 28000 ÂŁ per year.
The sale, organisation and smooth running of events on behalf of all clients for the conference, events and groups department. To maintain and increase the quantity of sales, maintain and develop new relationships with clients (new and existing). Present a professional, friendly and efficient impression of the Hotel at all times.
Handle enquiries for group and conference bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours). Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel. Manage group and conference payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all Group reservations and correspondence. Performs all reservations duties including making and entering reservations as required (e‑mail, phone).
Ensures a clear line of communication with other departments for special requests or other reservation-related matters. Provide efficient, friendly and professional service to all guests. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise. Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Benefits:
- Discounted hotel stays across the world with ALL Heartist Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park.
- Meal provided whilst on duty.
- Double time bank holiday pay.
Sales & Reservations Coordinator in Bristol employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Reservations Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can land you that Sales & Reservations Coordinator role.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you get your foot in the door. Make sure you can confidently explain why you’d be a great fit for the role and how you can contribute to the smooth running of events.
✨Tip Number 3
Follow up after interviews or networking events. A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Sales & Reservations Coordinator in Bristol
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any previous experience in sales or customer service. We want to see how you can actively sell and promote our hotel’s offerings, so don’t hold back on showcasing your skills!
Be Professional Yet Friendly: Since the role involves a lot of communication with clients, it’s important to convey a professional yet approachable tone in your application. Let us know how you can maintain that friendly impression we value at StudySmarter.
Timeliness is Key: We appreciate candidates who understand the importance of timely responses. Mention any experiences where you’ve had to manage enquiries or bookings efficiently, as this aligns with our commitment to quick communication.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Novotel Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales & Reservations Coordinator inside out. Familiarise yourself with the hotel’s services, special promotions, and how they handle group bookings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of interaction with clients, be ready to demonstrate your excellent communication skills. Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. This will highlight your ability to provide friendly and professional service.
✨Be a Problem Solver
Think about potential challenges that might arise in the role, such as managing cancellations or special requests. Be prepared to discuss how you would handle these situations effectively. Showing that you can think on your feet will impress the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, sales targets, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.