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- Tasks: Serve breakfast with a smile and ensure guests have a fantastic start to their day.
- Company: Join Accor, a global leader in hospitality with a heart for service.
- Benefits: Enjoy exclusive perks, career growth, and a supportive team environment.
- Other info: Early shifts starting at 05:30am; transportation is essential.
- Why this job: Be part of a passionate team creating memorable experiences for guests every morning.
- Qualifications: Enthusiastic, reliable, and customer-oriented individuals ready to shine.
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description
All applicants must be happy working customer facing at all times. As a General Assistant Multi Task Team Member you will provide excellent counter and table service to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
Job Responsibilities
- Provide excellent counter and table service to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
- Maintain close daily communication with the kitchen with regards to orders and special promotions.
- Ensure that designated bar is set up and fully stocked to the required standard.
- Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with.
- Ensure that till operation procedures are followed and that all security procedures are carried out.
- Ensure that customers receive a courteous, friendly and efficient service at all times.
- Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers.
- Ensure that you assist the management in carrying out the Departmental cleaning program.
- Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty.
- To ensure that you are dressed according to Hotel and Company Standard.
- You must comply with the Hotel’s Customer Care Principles.
- Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift.
- Undertake any other reasonable requests as made by the management and attend company training as required.
Specific Health & Safety
To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities. Ensure that while you undertake your role you abide by the Health & Safety at work Act 1974 and safe systems of work appropriate to your role.
Qualifications
Personal Profile
Personal Qualities:
- Be flexible to cover the business needs
- Must have enthusiasm
- Must be punctual and reliable
- Must be adaptable
Skills / Qualities:
- Strong sense of ethics
- Autonomous and sense of responsibility
- Ability to work independently
- Be self-motivated
- Positive
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Fluent in English
- Dynamic
- Sales oriented
- Copes well under pressure
- To be able to follow food hygiene policy requirements
- To have a good understanding of H&S regulations
Additional Information: Breakfast shifts will commence from 05:30am, all candidates must ensure they have adequate transportation to arrive on shift in time for this role.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Breakfast Team Member employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakfast Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accor's values and mission. This way, you can show how your passion for hospitality aligns with their vision. It’s all about being a Heartist!
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a guest. We want to see that enthusiasm shine through!
✨Tip Number 3
Dress to impress! Make sure you’re dressed according to the hotel’s standards for your interview. First impressions matter, and looking the part shows you’re serious about joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Accor right there, making it super easy for us to connect!
We think you need these skills to ace Breakfast Team Member
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! We want to see how you connect with the idea of being a Heartist and creating memorable experiences for guests.
Be Specific About Your Skills: Make sure to highlight your relevant skills and experiences that match the job description. We’re looking for team players who are adaptable and have great interpersonal skills, so don’t hold back!
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the specific qualities and responsibilities mentioned in the job description. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Novotel Hotels
✨Know Your Menu Inside Out
Make sure you’re familiar with all the food and beverage items on the menu. This will not only impress your interviewers but also show that you’re genuinely interested in the role and ready to provide excellent service.
✨Show Off Your People Skills
As a Breakfast Team Member, you'll be interacting with guests constantly. Practice your friendly and engaging communication style before the interview. Think of examples where you've provided great customer service or resolved issues effectively.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and in line with the hospitality standards. This shows that you respect the company’s values and are serious about the position.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, like dealing with a difficult guest or managing a busy breakfast shift. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.