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For Companies At a Glance
- Tasks: Serve breakfast to guests with a smile and keep everything running smoothly.
- Company: Join Novotel Hotels, part of the Accor Group, known for responsible hospitality.
- Benefits: Enjoy flexible hours, a vibrant team culture, and opportunities for growth.
- Why this job: Be part of a friendly team that values customer experience and personal development.
- Qualifications: Must be enthusiastic, reliable, and able to work independently in a fast-paced environment.
- Other info: Early morning shifts start at 05:30am; reliable transport is essential.
Overview
Join to apply for the Breakfast Team Member role at Novotel Hotels.
Company description: Accor Group and its brands, hotels, and hospitality network with a focus on responsible hospitality and customer experience. Heartist culture is emphasized as part of the service experience.
Job Description
Job profile: All applicants must be happy working customer facing at all times. As a General Assistant Multi Task Team Member you will provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
Job Responsibilities
- Provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
- Maintain close daily communication with the kitchen regarding orders and promotions.
- Ensure designated bar is set up and fully stocked to the required standard (when applicable).
- Maintain the highest standard of food and general hygiene, ensuring compliance with Health and Safety requirements.
- Follow till operation procedures and security procedures.
- Provide courteous, friendly and efficient service at all times.
- Familiarise yourself with frequent hotel guests and assist in attracting more of the same clientele.
- Assist management in the departmental cleaning program and report any shift problems to the General Manager or Senior Person on duty.
- Expose yourself to the hotel’s Customer Care Principles and dress according to Hotel and Company Standards.
- Assist the Reception team with Front Desk operations and report shift problems as needed.
Qualifications
Personal profile
- Be flexible to cover the business needs
- Must have enthusiasm
- Must be punctual and reliable
- Must be adaptable
Skills / Qualities
- Strong sense of ethics
- Autonomous and responsible; able to work independently
- Self-motivated, positive, guest oriented and service minded
- Team spirit, good listening, and ability to anticipate
- Good presentation and confident speaking skills
- Fluent in English, dynamic, sales oriented
- Capable under pressure, knowledge of food hygiene and H&S regulations
Additional Information
Breakfast shifts commence from 05:30am. Adequate transportation to arrive on shift is required.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Breakfast Team Member employer: Novotel Hotels
Contact Detail:
Novotel Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakfast Team Member
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values, especially their Heartist culture. Understanding their commitment to responsible hospitality will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock restaurant setting. This will help you feel more comfortable providing excellent service and handling any questions about food and beverage items.
✨Tip Number 3
Research common food hygiene and health and safety regulations relevant to the hospitality industry. Being knowledgeable in these areas will not only boost your confidence but also show potential employers that you take these responsibilities seriously.
✨Tip Number 4
Network with current or former employees of Novotel or similar establishments. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying for the Breakfast Team Member role.
We think you need these skills to ace Breakfast Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Breakfast Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in hospitality. Emphasise any roles where you provided food and beverage service or worked in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your flexibility, punctuality, and ability to work under pressure, as these are key qualities they are looking for.
Highlight Relevant Skills: Make sure to showcase your strong sense of ethics, team spirit, and good communication skills in your application. These traits are essential for providing excellent service and maintaining hygiene standards.
How to prepare for a job interview at Novotel Hotels
✨Know the Menu Inside Out
Familiarise yourself with all food and beverage items on the menu. Being able to confidently discuss the offerings will impress your interviewers and show that you're ready to provide excellent service.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight your ability to remain friendly and efficient, even under pressure, as this is crucial for a Breakfast Team Member.
✨Show Enthusiasm and Flexibility
Express your enthusiasm for the role and your willingness to adapt to the needs of the business. Employers appreciate candidates who are flexible and eager to contribute positively to the team.
✨Dress to Impress
Make sure to dress appropriately for the interview, reflecting the hotel's standards. A smart appearance shows that you take the opportunity seriously and understand the importance of presentation in the hospitality industry.
