At a Glance
- Tasks: Lead the Food & Beverage team to deliver exceptional service and manage operations.
- Company: Join Novotel York Centre, where we create memorable moments for our guests.
- Benefits: Enjoy training programmes, discounts at hotels, meals on duty, and complimentary stays.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team and make a real impact on guest experiences.
- Qualifications: Previous experience in a similar role and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling – whatever brings you here, we have something for you! To us, it is as important that you enjoy your time at the hotel as much as our guests. We want you to feel welcome so that you can welcome others, and we want you to feel valued and give you every opportunity to grow, both professionally and personally. Our hotel consists of 146 bedrooms, 6 meeting rooms, a restaurant and bar, and will soon open a swimming pool and sauna.
What will you do?
- Work across all Food & Beverage outlets including our restaurant, bar and conference & events.
- Ensure that the Food & Beverage team delivers excellent and professional guest service at all times.
- Work with all departments to ensure that service times are adhered to.
- Implement and maintain standards relating to food hygiene, brand standards, stock control, and OHS.
- Manage Food & Beverage employees including rostering, training and performance management.
- Build good relationships with guests or regular patrons.
- Try to remember individual patron names and preferences to extend a personalised service.
- Handle guests’ complaints and comments tactfully and efficiently.
- Check the supply of equipment/stock level and ensure that there are no shortages that impact the operation and guests.
- Perform proper handover and communication to the next shift.
- Carry out Duty Manager shifts.
- Contribute to the realisation of financial targets of the department.
Your experience and skills include:
- Previous experience in a similar role is essential.
- Exceptional customer service skills.
- Ability to supervise and lead a team to achieve excellent and efficient service.
- Outstanding time management and organisational skills.
- Excellent interpersonal skills across a range of departments, guests and employees.
Benefits
- Training and development programmes.
- Discount card to be used in Accor hotels worldwide.
- Complimentary stays in UK hotels (bonus breaks – subject to T&C).
- Meals on duty.
- Uniforms.
- Employee Advisory Service.
- Discounts in shops and hotel partners (Europcar, Merlin Entertainment, etc.).
Diversity & Inclusion
At Accor we welcome each and everyone and respect their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Assistant Food & Beverage Manager employer: Novotel Hotels
At Novotel York Centre, we pride ourselves on creating a warm and welcoming environment where both guests and employees feel valued. With a strong focus on personal and professional growth, we offer extensive training programmes, complimentary stays at our hotels, and a culture that celebrates diversity and inclusion. Join us in delivering exceptional service while enjoying the unique benefits of working in a vibrant hotel setting in the heart of York.
