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- Tasks: Welcome guests, manage check-ins, and ensure a memorable stay.
- Company: Join Accor, a global leader in responsible hospitality with 45 brands worldwide.
- Benefits: Enjoy on-the-job training, staff meals, and discounts at Accor hotels globally.
- Why this job: Be part of a caring team that values personal growth and meaningful experiences.
- Qualifications: Service-focused personality; experience with computers and Microsoft applications preferred.
- Other info: Diversity and inclusion are at the heart of our recruitment strategy.
The predicted salary is between 20000 - 30000 £ per year.
6 days ago Be among the first 25 applicants
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Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description
Reception Team Member
First impressions are everything! As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What Is In It For You
- On the job training and personal development opportunities
- Working across two hotel brands, Novotel and ibis
- Uniform and staff meals provided
- Discounts at Accor Hotels Globally
What You Will Be Doing
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications
- Good with computers and Microsoft applications
- Service-focused personality is essential
- Experience is an asset
- Prior experience working with Opera or a related system is a benefit, but not essential
- Fluency in English
- Additional languages are a plus
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Hospitality
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Reception Team Member employer: Novotel Group
Contact Detail:
Novotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Familiarise yourself with the Accor Group and its various brands. Understanding their values and what makes them unique will help you connect with the company's mission during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for real-life situations where you need to greet guests and handle requests effectively.
✨Tip Number 3
If you have experience with hotel management software like Opera, brush up on your skills. If not, consider watching tutorials online to get a basic understanding, as this could give you an edge.
✨Tip Number 4
Showcase your enthusiasm for hospitality during any informal conversations or interviews. Being genuinely passionate about creating memorable experiences for guests can set you apart from other candidates.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you interacted with guests or handled administrative tasks, as these will be crucial for the Reception Team Member position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Accor's values. Mention specific examples of how you've provided exceptional service in the past and how you can contribute to creating memorable experiences for guests.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as proficiency in Microsoft applications, a service-oriented mindset, and any experience with hotel management systems like Opera. If you speak additional languages, make sure to mention them!
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Reception Team Member.
How to prepare for a job interview at Novotel Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for helping others and creating memorable moments, as this aligns with the company's values.
✨Demonstrate Your Communication Skills
As a Reception Team Member, strong communication is key. Practice clear and friendly responses to common guest inquiries. This will showcase your ability to engage with guests effectively and create a welcoming atmosphere.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've handled challenging situations in the past. This could involve resolving guest complaints or managing unexpected issues. Demonstrating your problem-solving skills will show that you can maintain a positive experience for guests.
✨Familiarise Yourself with the Company
Research Accor and its brands, such as Novotel and ibis, before the interview. Understanding their mission and values will help you tailor your answers and show that you're genuinely interested in being part of their team.