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For Companies At a Glance
- Tasks: Manage reservations via phone, email, and online while ensuring a warm guest experience.
- Company: Join Accor, a world-leading hospitality brand known for its exceptional service.
- Benefits: Enjoy perks like a pension scheme, discount card, training, and extra holidays.
- Why this job: Be part of a dynamic team that values guest satisfaction and personal growth.
- Qualifications: Guest-focused personality, experience preferred, and fluency in English required.
- Other info: Opportunity to work in a supportive environment with various employee benefits.
As our next Reservation Team Member, you will be:
- Responsible for all reservations over the phone, by fax or internet, e-mail and handling all associated operations
- Increase and optimise room sales in line with the brand and hotel's sales policy
- In this role you ensure guests receive a warm welcome and assistance as requested in line with the Companystandards.
- Follow up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
- Handle reservations by applying the various step-by-step processes defined by the brand.
- Enter reservation details precisely and correctly.
- Ensure that information is passed on to the people concerned.
- Confirm the reservation; taking care over written communications.
- Communicate and cooperate with the other hotel departments.
Qualifications
- Guest focused personality is essential
- Experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
Additional Information
What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- …And much more !
AMRT1_UKCT
Reservations Team Member Part Time 32 hours employer: Novotel Glasgow Centre
Contact Detail:
Novotel Glasgow Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Team Member Part Time 32 hours
✨Tip Number 1
Familiarize yourself with the Opera system or similar reservation software. Since prior experience with such systems is an asset, having a basic understanding will give you a competitive edge during the interview.
✨Tip Number 2
Practice your communication skills, especially in English and any additional languages you may know. Being fluent and able to communicate effectively will help you stand out as a guest-focused candidate.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your interpersonal skills and readiness to assist guests.
✨Tip Number 4
Research Accor's brand standards and values. Understanding their approach to hospitality will allow you to align your answers during the interview with what they are looking for in a Reservation Team Member.
We think you need these skills to ace Reservations Team Member Part Time 32 hours
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Reservations Team Member. Highlight your guest-focused personality and any relevant experience in your application.
Tailor Your CV: Customize your CV to emphasize your experience with reservations systems like Opera, as well as your strong interpersonal and problem-solving skills. Use specific examples that demonstrate your abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the hospitality industry and your commitment to providing excellent customer service. Mention how you can contribute to the hotel's sales policy and guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and clearly presented.
How to prepare for a job interview at Novotel Glasgow Centre
✨Show Your Guest-Focused Personality
Make sure to highlight your guest-focused approach during the interview. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Your Communication Skills
Since you'll be handling reservations over various channels, it's crucial to showcase your strong communication skills. Practice clear and concise responses, and be ready to discuss how you handle written communications effectively.
✨Familiarize Yourself with Reservation Systems
If you have experience with Opera or similar systems, be prepared to discuss it. If not, do some research on how these systems work and be ready to express your willingness to learn quickly.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you successfully resolved issues for guests or improved processes, and be ready to share those stories.
