At a Glance
- Tasks: Welcome guests, ensure their safety, and support hotel operations during the night.
- Company: Join Novotel Edinburgh Centre, part of the global Accor network.
- Benefits: Enjoy competitive pay, hotel discounts, wellness support, and 28 days holiday.
- Other info: Be part of a diverse team with endless opportunities for growth.
- Why this job: Make memorable moments for guests while growing your career in hospitality.
- Qualifications: Customer service experience and fluency in English required.
The predicted salary is between 29000 - 31000 £ per year.
Salary: £13.95/hour
Required applicants with current right to work in the UK.
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Night Receptionist, you are the face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. You will assist in the general running of the hotel at night and support other departments to set up for the next day. You are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
Your responsibilities include:
- Undertaking night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after.
- Ensuring a wonderful guest experience.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Documenting accurately all internal and guest messages.
- Using every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attending to other duties as requested by Management and Supervisors.
Qualifications:
- Prior experience working with OPERA Cloud
- Fluency in English
- Customer Service
To help you navigate your role, and support your success, you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
If you feel you are the right candidate for the role, please click apply now! We’d love to hear from you!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Night Team Member in Livingston employer: Novotel Edinburgh Centre
At Novotel Edinburgh Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises your growth and well-being. With competitive benefits such as free hotel stays, extensive training opportunities, and a commitment to diversity and inclusion, we empower our team members to thrive in their careers while enjoying the unique charm of Edinburgh. Join us to create memorable moments for our guests and unleash your personality in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Team Member in Livingston
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your customer service experience and how you can bring that personal touch to guests at Novotel Edinburgh Centre.
✨Tip Number 3
Be ready to shine during the interview! Research the hotel and its values, and think about how you can contribute to creating those memorable moments for guests. Show them your passion for hospitality!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Accor family. We can’t wait to hear from you!
We think you need these skills to ace Front Office Night Team Member in Livingston
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your CV:Make sure your CV is tailored to the Night Receptionist role. Highlight any relevant experience, especially in customer service or hotel operations, and mention your familiarity with OPERA Cloud if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about what excites you about working at Novotel Edinburgh Centre and how you can contribute to creating memorable moments for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Novotel Edinburgh Centre
✨Know the Company
Before your interview, take some time to research Novotel Edinburgh Centre and the Accor network. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle calls professionally and ensure guest satisfaction, as this is crucial for the role.
✨Demonstrate Your Autonomy
The job requires an autonomous individual who can manage tasks independently. Be ready to discuss situations where you've taken initiative or solved problems on your own. This will reassure the interviewers that you can handle the responsibilities of the position without constant supervision.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for growth within the company, or how they support employee well-being. This shows that you're not just interested in the job, but also in your future with the company.
