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- Tasks: Lead and inspire the Front Office team to deliver exceptional guest experiences.
- Company: A top hotel in Edinburgh known for its commitment to guest satisfaction.
- Benefits: Private medical insurance, hotel discounts, and 28 days of holiday per year.
- Why this job: Join a rewarding career where you can make a real difference in guest experiences.
- Qualifications: Prior management experience in hospitality and strong customer service skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel in Edinburgh is seeking a motivated Front Office Manager to enhance the guest experience. This role requires strong leadership to inspire and guide the Front Office team towards delivering exceptional service. Candidates should have prior management experience in hospitality, coupled with excellent interpersonal and customer service skills.
Join us for a rewarding career with benefits such as private medical insurance, hotel discounts, and 28 days of holiday per year.
Lead Guest Experience: Front Office Manager employer: Novotel Edinburgh Centre
Contact Detail:
Novotel Edinburgh Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Guest Experience: Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've made guests feel special in the past.
✨Tip Number 3
Research the hotel! Before any interview, dive into what makes this hotel unique. Knowing their values and guest experience philosophy will help you tailor your answers and show you're genuinely interested.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Front Office Manager. Plus, it shows us you're serious about joining our team!
We think you need these skills to ace Lead Guest Experience: Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to enhance guest satisfaction – we want to see that spark!
Highlight Your Leadership Skills: As a Front Office Manager, strong leadership is key. Make sure to include examples of how you've successfully led a team in the past. We’re looking for someone who can inspire and motivate others, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills and experiences align with what we’re looking for in a Lead Guest Experience Manager. It shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Novotel Edinburgh Centre
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and any recent news or awards. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to inspire your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss your leadership style and how it can benefit the hotel.
✨Emphasise Customer Service Excellence
Exceptional customer service is key in hospitality. Think of specific instances where you've gone above and beyond for guests. Highlight your interpersonal skills and how you handle difficult situations, as this will demonstrate your ability to enhance the guest experience.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the hotel's success.
