At a Glance
- Tasks: Welcome guests, ensure their safety, and support hotel operations during the night.
- Company: Join Novotel Edinburgh Centre, part of the global Accor network.
- Benefits: Enjoy discounts, free stays, training, and 28+ days holiday.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make memorable moments for guests while growing your career in hospitality.
- Qualifications: Customer service experience and fluency in English required.
The predicted salary is between 13 - 14 £ per hour.
Salary: £13.95/hour
Required applicants with current right to work in the UK.
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Night Receptionist, you:
- Are the face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- Ensure a wonderful guest experience.
- Ensure that all charges are accurate and posted on a timely basis.
- Handle all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
Qualifications:
- Prior experience working with OPERA Cloud
- Fluency in English
- Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
If you feel you are the right candidate for the role as our Front Office Night Team Member please click apply now! We’d love to hear from you!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Night Team Member employer: Novotel Edinburgh Centre
At Novotel Edinburgh Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as the Heartist Card for discounts worldwide, extensive training and development opportunities, and a supportive environment that encourages personal and professional advancement, we are dedicated to helping our team members thrive in their careers while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Team Member
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings. Visit the Novotel Edinburgh Centre and introduce yourself. A friendly face can make all the difference when they’re looking for a Night Receptionist.
✨Tip Number 3
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your customer service skills and how you can contribute to creating memorable moments for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Accor family. We can’t wait to hear from you!
We think you need these skills to ace Front Office Night Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your Application:Make sure to tailor your application to the Front Office Night Team Member role. Highlight any relevant experience and skills, especially in customer service and using OPERA Cloud, to show us you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Novotel Edinburgh Centre.
How to prepare for a job interview at Novotel Edinburgh Centre
✨Know the Company
Before your interview, take some time to research Novotel Edinburgh Centre and the Accor network. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front Office Night Team Member, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable moments for guests, which is central to the role.
✨Familiarise Yourself with OPERA Cloud
Since prior experience with OPERA Cloud is required, make sure you brush up on your knowledge of this system. If you have used it before, be ready to discuss how you navigated it and any challenges you overcame. If not, consider watching tutorials or reading up on its features to show your willingness to learn.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, training opportunities, or how they support employee wellbeing. This shows that you’re not just interested in the job, but also in how you can grow within the company.
