At a Glance
- Tasks: Welcome guests at night, ensure their comfort, and assist with hotel operations.
- Company: Join the Novotel Edinburgh Centre, part of the global Accor family.
- Benefits: Earn £13.95/hour, enjoy hotel discounts, free stays, and 28 days holiday.
- Other info: Dynamic work environment with training and international career opportunities.
- Why this job: Make memorable moments for guests while growing your career in hospitality.
- Qualifications: Customer service experience and fluency in English required.
The predicted salary is between 29000 - 31000 £ per year.
Company Description
Salary: £13.95/hour
Required applicants with current right to work in the UK
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
As our next Night Receptionist, you are the face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Assist in the general running of the hotel at night and support other departments to set up for the next day. You are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services. Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after. Ensure a wonderful guest experience. Ensure that all charges are accurate and posted on a timely basis. Handle all calls promptly and professionally. Document accurately all internal and guest messages. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Attend to other duties as requested by Management and Supervisors.
Qualifications
- Prior experience working with OPERA Cloud
- Fluency in English
- Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! If you feel you are the right candidate for the role as our Front Office Night Team Member please click apply now! We’d love to hear from you!
Additional Information
One more thing: By working at the Novotel Edinburgh Centre, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. If you feel you are the right candidate please click apply now! We’d love to hear from you!
Front Office Night Team Member in Edinburgh employer: Novotel Edinburgh Centre
At Novotel Edinburgh Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises your personal and professional growth. With competitive benefits such as the Heartist Card for global discounts, extensive training opportunities, and a supportive environment that values diversity and inclusion, you will thrive in your role as a Front Office Night Team Member while contributing to memorable guest experiences in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Team Member in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings; visit the hotel and ask about opportunities. Showing your enthusiasm in person can make a lasting impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and hotel operations. We want you to shine, so think about how you can showcase your personality and passion for hospitality!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us.
We think you need these skills to ace Front Office Night Team Member in Edinburgh
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your Application:Make sure to tailor your application to the Front Office Night Team Member role. Highlight any relevant experience, especially with customer service and OPERA Cloud, to show us why you're the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Novotel Edinburgh Centre.
How to prepare for a job interview at Novotel Edinburgh Centre
✨Know the Company
Before your interview, take some time to research Novotel Edinburgh Centre and the Accor network. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and professionalism, as this is crucial for ensuring a wonderful guest experience.
✨Familiarise Yourself with OPERA Cloud
Since prior experience with OPERA Cloud is mentioned in the job description, if you have any familiarity with it, be ready to discuss it. If not, do a bit of research on how it works and its importance in hotel management. Showing that you're proactive about learning can impress your interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company. For example, you could ask about the training process for new hires or how the team collaborates during night shifts. This shows you're engaged and eager to be part of the team.
