As Front Office Manager, you will lead the heart of our guest experience, driving your team to deliver genuine, personalised at every interaction. Youll create a culture where your people feel inspired, supported, and motivated to deliver their very best every day. Calm, confident, and composed under pressure, youll set the standard for professionalism, warmth, and attention to detail. Key Responsibilities: Lead, mentor, and engage the Front Office team to create a positive, high-performing culture. Inspire your team to deliver authentic, thoughtful, and seamless guest experiences. Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus. Oversee guest arrivals and departures, ensuring each interaction reflects true service standards. Provide regular coaching and constructive feedback to support individual and team development. Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach. Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience. Implement training and development initiatives that empower your team to exceed expectations. Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valu...
Front Office Manager - Maternity Cover (8 months) in Edinburgh employer: Novotel Edinburgh Centre
As a Food & Beverage Supervisor at our vibrant hotel, you will thrive in a supportive and dynamic work culture that prioritises employee well-being and growth. With exceptional benefits like the Heartist Card for discounts worldwide, generous holiday allowances, and opportunities for training and development, we ensure that our team members feel valued and empowered to excel in their roles. Join us in creating memorable experiences for our guests while enjoying unique perks and a collaborative environment in the heart of the UK.
