At a Glance
- Tasks: Welcome guests, ensure their safety, and support hotel operations during the night.
- Company: Join Novotel Edinburgh Centre, part of the global Accor network.
- Benefits: Earn £13.95/hour, enjoy hotel discounts, free stays, and 28 days holiday.
- Other info: Inclusive environment with training and international career opportunities.
- Why this job: Make memorable moments for guests while growing your career in hospitality.
- Qualifications: Customer service experience and fluency in English required.
The predicted salary is between 29000 - 30000 £ per year.
Salary: £13.95/hour
Required applicants with current right to work in the UK.
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Night Receptionist, you are the face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. You will assist in the general running of the hotel at night and support other departments to set up for the next day. You are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
Your responsibilities include:
- Undertaking night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after.
- Ensuring a wonderful guest experience.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Documenting accurately all internal and guest messages.
- Using every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attending to other duties as requested by Management and Supervisors.
Qualifications:
- Prior experience working with OPERA Cloud
- Fluency in English
- Customer Service
To help you navigate your role, and support your success, you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
If you feel you are the right candidate for the role, please click apply now! We’d love to hear from you!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Night Team Member in Dunfermline employer: Novotel Edinburgh Centre
At Novotel Edinburgh Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises your growth and well-being. With competitive benefits such as free hotel stays, extensive training opportunities, and a commitment to diversity and inclusion, we empower our team members to thrive in their careers while enjoying a fulfilling work-life balance in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Team Member in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your customer service experience and how you can bring that personal touch to guests at Novotel Edinburgh Centre.
✨Tip Number 3
Be proactive! Don’t just wait for job alerts; visit our website regularly and apply directly. The sooner you get your application in, the better your chances of landing that Front Office Night Team Member role.
✨Tip Number 4
Show your passion for hospitality! When you get that interview, let your enthusiasm shine through. Talk about why you love creating memorable moments for guests and how you can contribute to the team at Novotel.
We think you need these skills to ace Front Office Night Team Member in Dunfermline
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, especially in customer service and any previous roles in hospitality. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our Night Team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Novotel Edinburgh Centre
✨Know the Company
Before your interview, take some time to research Novotel Edinburgh Centre and the Accor network. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle calls professionally and ensure guest satisfaction, as this is crucial for the role.
✨Familiarise Yourself with OPERA Cloud
Since prior experience with OPERA Cloud is mentioned in the job description, brush up on your knowledge of this system. If you have experience using it, be ready to discuss how you've used it in previous roles. If not, consider researching its features and functionalities to demonstrate your willingness to learn.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical night shift looks like. This shows that you're not just interested in the job, but also in how you can fit into the company culture and contribute to the team.
