At a Glance
- Tasks: Welcome guests, ensure their safety, and support hotel operations during the night.
- Company: Join Novotel Edinburgh Centre, part of the global Accor network.
- Benefits: Earn £13.95/hour, enjoy hotel discounts, free stays, and 28 days holiday.
- Other info: Inclusive environment with training and international career opportunities.
- Why this job: Make memorable moments for guests while growing your career in hospitality.
- Qualifications: Customer service experience and fluency in English required.
The predicted salary is between 29000 - 30000 £ per year.
Salary: £13.95/hour
Required applicants with current right to work in the UK.
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Night Receptionist, you are the face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. You will assist in the general running of the hotel at night and support other departments to set up for the next day. You are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
Your responsibilities include:
- Undertaking night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after.
- Ensuring a wonderful guest experience.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Documenting accurately all internal and guest messages.
- Using every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attending to other duties as requested by Management and Supervisors.
Qualifications:
- Prior experience working with OPERA Cloud
- Fluency in English
- Customer Service
To help you navigate your role, and support your success, you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
If you feel you are the right candidate for the role, please click apply now! We’d love to hear from you!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Night Team Member in Broughton employer: Novotel Edinburgh Centre
At Novotel Edinburgh Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises your growth and well-being. With competitive benefits such as free hotel stays, extensive training opportunities, and a commitment to diversity and inclusion, we empower our team members to thrive in their careers while enjoying a fulfilling work-life balance in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Team Member in Broughton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Night Team Member role.
✨Tip Number 2
Show your personality! When you get the chance for an interview, let your unique character shine through. Remember, they want someone who can connect with guests and create memorable moments, so be yourself!
✨Tip Number 3
Research the company! Familiarise yourself with Novotel Edinburgh Centre and its values. Knowing about their commitment to guest experience and employee growth will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Accor family. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Night Team Member in Broughton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your CV:Make sure your CV is tailored to the Night Receptionist role. Highlight any relevant experience, especially in customer service or hotel operations, and don’t forget to mention your familiarity with OPERA Cloud if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about what excites you about working at Novotel Edinburgh Centre and how you can contribute to creating memorable moments for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Novotel Edinburgh Centre
✨Know the Company
Before your interview, take some time to research Novotel Edinburgh Centre and the Accor network. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and professionalism, as this is crucial for ensuring a wonderful guest experience.
✨Familiarise Yourself with OPERA Cloud
Since prior experience with OPERA Cloud is mentioned in the job description, make sure you brush up on your knowledge of this system. If you have experience using it, be ready to discuss how you've utilised it in previous roles. If not, consider watching tutorials or reading up on its features to demonstrate your willingness to learn.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
