At a Glance
- Tasks: Deliver top-notch customer service and manage orders for our eco-friendly products.
- Company: Join Vegware, a leader in sustainable packaging solutions based in Edinburgh.
- Benefits: Enjoy a competitive salary, private medical care, flexible hours, and hybrid working options.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team making a real difference in sustainability.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 26739 - 30000 £ per year.
Our Customer Services team is at the heart of our business and support both our great customers and their colleagues across Vegware.
Why Choose Us?
Vegware, a Novolex brand, is a trusted provider of plant-based compostable foodservice packaging. Based in Edinburgh and sold worldwide, we operate across the UK, EU and USA.
Our range includes everything from hot and cold cups, lids and napkins to cutlery, tableware and takeaway packaging.
Made using renewable, recycled or reclaimed materials, Vegware products are designed to be industrially composted alongside food waste.
We also support customers through our Close the Loop service and award-winning environmental consultancy, helping businesses find the right routes for composting and improve packaging disposal outcomes.
Our Sustainability Commitment
Innovation and sustainability guide every decision we make.
Our goal is to build a vibrant, sustainability focused business that leads the industry and sets the standard for responsible packaging solutions.
How You'll Perform the Role
Our Customer Services team is at the heart of our business and support both our great customers and their colleagues across Vegware and that is where you will find our Customer Service Specialists.
This dynamic and vibrant team work closely together and independently to deliver superb customer service to all our customers across the UK, Europe and beyond.
We manage orders, queries and work hard to deliver the best customer experience possible to our range of clients.
It’s never dull in our customer services team and no day is ever the same.
The team support each other and take huge pride in getting things right, first time.
Key responsibilities
Working as part of a team to deliver excellent customer serviceto our clients.
- Be the first point of contact for customers, handling inbound orders, enquiries and issues.
- Follow up, account management and other outbound sales activities.
- Managing incoming e-mails and phone calls quickly and accurately
- Managing international orders and order requirements. Export document management.
- Liaising with the warehouse to ensure orders are delivered as expected.
- Managing work volume to effectively deliver to our challenging customer service levels.
- Managing Custom Print stock orders
- Making courtesy call backs to customers
- Various administration duties shared between the team, ledger support, order checks, stock reconciliation .
- Complaint handling, issue management and quality control support
- Involvement in new continual improvement projects
- What We Need From You
Skills and abilities
- Excellent attention to detail and organization skills
- Good written and listening communication skills
- Task driven and result driven.
- The ability to work efficiently and under pressure.
- An amazing multi-tasker
- Strong and supportive team player.
Experience
- Experience of handling and prioritizing a large volume of incoming enquiries.
- Experience of working in a fast paced environment.
- Export experience desired but not essential.
- Knowledge
- Competent with Microsoft Excel, and Word.
- Basic knowledge of customer service requirements – passion to deliver on service promises is more important than theory.
- Personal attributes and other requirements
Ability to adapt to changes.
- Resilient and quick thinking
- Empathetic, with high levels of integrity
- Be reliable, articulate and highly motivated with excellent interpersonal skills.
- Great phone and written tone of voice.
- What You'll Get From Us
We want our employees to love working for Vegware and in return we offer a salary of £26,765 as well as:
- Private medical care with lots of benefits.
- Company salary sacrifice pension scheme.
- Flexible Working hours.
- Hybrid working option (min 3 days in the office).
- Free breakfast and hot drinks in the office.
- Cycle to work scheme.
- Comprehensive Employee Assistance Program.
- #J-18808-Ljbffr
Customer Service Specialist employer: NOVOLEX
Vegware is an exceptional employer, offering a vibrant work culture where sustainability and innovation are at the forefront of our mission. As a Customer Service Specialist in our Edinburgh office, you'll enjoy flexible working hours, private medical care, and a supportive team environment that fosters personal and professional growth. Join us in making a meaningful impact while enjoying unique benefits like free breakfast and a cycle to work scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NOVOLEX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NOVOLEX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NOVOLEX:Your cover letter is your chance to shine! Tell us why you want to work at NOVOLEX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NOVOLEX!
How to prepare for a job interview at NOVOLEX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
