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- Tasks: Use data to enhance customer engagement and drive commercial performance.
- Company: Join Novo Nordisk, a leader in innovative healthcare solutions.
- Benefits: Collaborative culture, diverse perspectives, and opportunities for impactful work.
- Why this job: Make a real difference in health while developing your analytical skills.
- Qualifications: Bachelor's degree in Marketing, Business, or Data Analytics preferred.
- Other info: Applications reviewed on an ongoing basis; apply by 2nd February.
The predicted salary is between 36000 - 60000 £ per year.
Use data and insight to improve customer engagement and commercial performance - help shape how we measure, report and act on customer interactions across the UK.
The Customer Performance Executive is responsible for implementing Commercial Excellence processes and analysing customer engagement metrics, performance and impact. You will turn data into clear, actionable insight that informs plans and tactics to enhance customer interactions, drive adoption and support progression from engagement to advocacy. You will work closely with commercial, marketing and medical stakeholders to ensure insights translate into measurable business outcomes.
Day‐to‐day your tasks will include:
- Analyse data from CRM systems, digital channels, platform marketing campaigns and customer feedback platforms to measure engagement and performance.
- Build and maintain reports and dashboards that clearly communicate customer engagement KPIs and business impact to stakeholders.
- Work with the Data & AI Strategy Lead and a dedicated support analyst to develop central reporting dashboards that answer key business questions.
- Derive actionable insights from data analyses to inform customer segmentation, targeting and personalised engagement strategies.
- Evaluate campaign effectiveness through post‐campaign analysis and collaborate with marketing and digital teams to optimise future campaigns.
- Support implementation of Commercial Excellence processes (incentives, field engagement plans, targeting) and recommend tools or technologies to improve analysis and reporting.
You will join Customer Engagement - the bridge between the business and customers. The team drives commercial excellence through consistent, high‐quality interactions that deliver measurable business outcomes. We lead digital customer engagement, using channels, analytics and automation to personalise reach at scale, create educational content and continuously refine messaging and offerings using customer and performance data.
To succeed in this role, you should:
- Hold a Bachelor's degree in Marketing, Business Administration, Data Analytics or a related field.
- Have experience in customer engagement, marketing analytics or performance management with a focus on enhancing customer interactions and sales performance.
- Demonstrate strong analytical skills with the ability to interpret data and convert insights into actionable strategies for commercial teams.
- Be proficient with CRM systems and data visualisation tools (e.g., Tableau, Power BI) and familiar with digital channel reporting metrics.
- Communicate complex information clearly to diverse audiences and influence cross‐functional stakeholders.
- Be curious about industry trends and best practices in customer engagement analytics and committed to continuous improvement of data collection and reporting processes.
Every day we seek the solutions that defeat serious chronic diseases. We combine scientific curiosity, commercial rigour and a people‐centred approach to create lasting improvements in health. At Novo Nordisk you will join a collaborative culture that supports development, values diverse perspectives and provides opportunities to make a measurable impact.
Deadline: 2nd of February (Applications are reviewed on an ongoing basis)
Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long‐term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.
Customer Performance Executive in London employer: Novo Nordisk
Contact Detail:
Novo Nordisk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Performance Executive in London
✨Tip Number 1
Get to know the company inside out! Research Novo Nordisk's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer engagement and data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Performance Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Performance Executive role. Highlight your experience in customer engagement and data analytics, and don’t forget to mention any tools like CRM systems or data visualisation software you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer interactions and how your skills can help us achieve commercial excellence. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills: Since this role is all about turning data into actionable insights, be sure to include examples of how you've successfully analysed data in the past. Talk about the impact your insights had on previous projects or campaigns.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Novo Nordisk
✨Know Your Data
Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss how you've used data to drive customer engagement in the past. Think of specific examples where your insights led to measurable outcomes.
✨Familiarise with CRM Tools
Since the role involves working with CRM systems and data visualisation tools, it’s a good idea to get comfortable with platforms like Tableau or Power BI. If you have experience with these tools, be ready to share how you’ve used them to create reports or dashboards.
✨Understand the Business Impact
During the interview, highlight your understanding of how customer engagement metrics translate into business performance. Prepare to discuss how you would evaluate campaign effectiveness and suggest improvements based on your analyses.
✨Communicate Clearly
You’ll need to convey complex information to various stakeholders, so practice explaining your past projects in simple terms. Use examples that demonstrate your ability to influence cross-functional teams and drive commercial excellence through clear communication.
