At a Glance
- Tasks: Lead the transformation of customer engagement across the UK healthcare sector.
- Company: Join a global leader in healthcare, dedicated to improving patient outcomes.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation in customer engagement.
- Why this job: Make a real impact on how we connect with millions of patients and healthcare professionals.
- Qualifications: Experience in CRM solutions, project management, and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Drive the future of customer engagement – and help shape how we reach millions of patients across the UK.
Your new role
As CRM Lead, you will be the catalyst for transforming how we engage with customers across the UK affiliate. You'll own the adoption and optimisation of our CRM strategy, working at the intersection of technology, commercial execution and cross-functional collaboration to enhance how we serve healthcare professionals and patients.
Responsibilities
- Driving CRM usage across all functions and championing adoption within cross-functional teams to embed a customer‑first mindset.
- Investigating and implementing ways to improve CRM adoption, establish workflows and data input standards that drive simplicity and integration.
- Acting as the local point of contact for solution providers, regional and IO project teams, ensuring alignment between UK requirements and global strategy.
- Advising and engaging senior leaders on the business changes required for successful CRM adoption and commercial impact.
- Owning, monitoring and reporting progress on new features deployment, upgrades and gap analysis.
- Leading dashboard training and adoption initiatives in partnership with Commercial Excellence, frontline sales teams and Customer Engagement Champions.
- Ensuring full compliance within CRM systems and maintaining detailed knowledge of all CRM‑linked projects.
Your new department
As part of International Operations, you will join our largest operational unit. Covering 194 countries and 95% of the world's population, more than 18,000 of us work passionately to serve 35 million patients each day. With a promise to outperform the competition, we continue to be the growth driver for Novo Nordisk, and to improve health at scale across the globe.
Within International Operations, you'll be part of the UK affiliate's Customer Engagement function – a team focused on optimising how we connect with healthcare professionals and patients through digital platforms and CRM solutions. Your role will be pivotal in enabling the UK affiliate to deliver on its commercial ambitions while maintaining the highest standards of customer engagement and regulatory compliance.
Your skills & qualifications
- Demonstrable experience scoping and deploying CRM solutions in the pharmaceutical sector, with a proven track record in CRM project management.
- Hands‑on experience working with Veeva CRM solutions and pharmaceutical project management environments.
- Experience managing large‑scale projects that deliver tangible business benefits, with strong collaboration and customer focus.
- Effective project management skills combined with the ability to lead without authority and influence senior stakeholders.
- Excellent communication and presentation skills, with strategic thinking and conceptual problem‑solving capabilities.
- Strong understanding of digital technologies, multichannel working environments and key data sources such as IQVIA sales data.
- A degree in business, marketing, economics, statistics, mathematics or similar (marketing/business/business informatics qualification desirable).
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
CRM Lead in London employer: Novo Nordisk A/S
At Novo Nordisk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a CRM Lead in our UK affiliate, you will have the opportunity to drive meaningful change in customer engagement while benefiting from extensive professional development opportunities and a commitment to inclusivity. Join us in making a real impact on healthcare across the UK, supported by a team that values your contributions and prioritises your growth.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM strategies. Show them you’re not just another candidate; demonstrate your passion for transforming customer engagement and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with CRM solutions, especially in the pharmaceutical sector, makes you the perfect fit for the role. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Lead role. Highlight your experience with CRM solutions, especially in the pharmaceutical sector, and showcase any relevant projects you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer engagement and how you can drive CRM adoption. Be sure to mention specific examples of your past successes that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:As a CRM Lead, you'll need to influence senior stakeholders and collaborate across teams. In your application, demonstrate your excellent communication and presentation skills. We love seeing candidates who can convey complex ideas simply and effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Novo Nordisk A/S
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially Veeva, as it's crucial for the role. Familiarise yourself with its features and how it can be optimised to enhance customer engagement.
✨Showcase Your Project Management Skills
Prepare examples of large-scale projects you've managed, particularly in the pharmaceutical sector. Highlight your ability to lead without authority and influence senior stakeholders effectively.
✨Emphasise Cross-Functional Collaboration
Be ready to discuss how you've successfully worked with different teams to drive CRM adoption. Share specific instances where your collaboration led to improved workflows or customer-first strategies.
✨Communicate with Confidence
Practice your communication and presentation skills. You’ll need to convey complex ideas clearly, so consider rehearsing your responses to common interview questions related to strategic thinking and problem-solving.
