At a Glance
- Tasks: Lead the transformation of customer engagement across the UK healthcare sector.
- Company: Join a global leader in healthcare, dedicated to improving patient outcomes.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation in customer engagement.
- Why this job: Make a real impact on how we connect with millions of patients and healthcare professionals.
- Qualifications: Experience in CRM solutions, project management, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Drive the future of customer engagement – and help shape how we reach millions of patients across the UK.
Your new role
As CRM Lead, you will be the catalyst for transforming how we engage with customers across the UK affiliate. You'll own the adoption and optimisation of our CRM strategy, working at the intersection of technology, commercial execution and cross-functional collaboration to enhance how we serve healthcare professionals and patients.
Responsibilities
- Driving CRM usage across all functions and championing adoption within cross-functional teams to embed a customer‑first mindset.
- Investigating and implementing ways to improve CRM adoption, establish workflows and data input standards that drive simplicity and integration.
- Acting as the local point of contact for solution providers, regional and IO project teams, ensuring alignment between UK requirements and global strategy.
- Advising and engaging senior leaders on the business changes required for successful CRM adoption and commercial impact.
- Owning, monitoring and reporting progress on new features deployment, upgrades and gap analysis.
- Leading dashboard training and adoption initiatives in partnership with Commercial Excellence, frontline sales teams and Customer Engagement Champions.
- Ensuring full compliance within CRM systems and maintaining detailed knowledge of all CRM‑linked projects.
Your new department
As part of International Operations, you will join our largest operational unit. Covering 194 countries and 95% of the world's population, more than 18,000 of us work passionately to serve 35 million patients each day. With a promise to outperform the competition, we continue to be the growth driver for Novo Nordisk, and to improve health at scale across the globe. Within International Operations, you'll be part of the UK affiliate's Customer Engagement function – a team focused on optimising how we connect with healthcare professionals and patients through digital platforms and CRM solutions. Your role will be pivotal in enabling the UK affiliate to deliver on its commercial ambitions while maintaining the highest standards of customer engagement and regulatory compliance.
Your skills & qualifications
- Demonstrable experience scoping and deploying CRM solutions in the pharmaceutical sector, with a proven track record in CRM project management.
- Hands‑on experience working with Veeva CRM solutions and pharmaceutical project management environments.
- Experience managing large‑scale projects that deliver tangible business benefits, with strong collaboration and customer focus.
- Effective project management skills combined with the ability to lead without authority and influence senior stakeholders.
- Excellent communication and presentation skills, with strategic thinking and conceptual problem‑solving capabilities.
- Strong understanding of digital technologies, multichannel working environments and key data sources such as IQVIA sales data.
- A degree in business, marketing, economics, statistics, mathematics or similar (marketing/business/business informatics qualification desirable).
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
CRM Lead employer: Novo Nordisk A/S
At Novo Nordisk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a CRM Lead in our UK affiliate, you will have the opportunity to drive meaningful change in customer engagement while benefiting from extensive professional development opportunities and a commitment to employee well-being. Join us in making a real impact on healthcare across the UK, supported by a diverse team dedicated to excellence and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM strategies. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Showcase your skills! Bring examples of your past CRM projects to the interview. We want to see how you’ve driven adoption and optimisation in previous roles. Real-life stories can make a huge impact and set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission of improving health at scale.
We think you need these skills to ace CRM Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Lead role. Highlight your experience with CRM solutions, especially in the pharmaceutical sector, and showcase any relevant projects you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how you can drive CRM adoption. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:As a CRM Lead, you'll need to influence senior stakeholders and collaborate across teams. Make sure your application reflects your excellent communication and presentation skills. We love seeing examples of how you've successfully engaged others in past roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Novo Nordisk A/S
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially Veeva, as it’s crucial for the role. Familiarise yourself with its features and how they can be leveraged to enhance customer engagement.
✨Showcase Your Project Management Skills
Prepare examples of large-scale projects you've managed, particularly in the pharmaceutical sector. Highlight your ability to lead without authority and influence stakeholders, as this will resonate well with the interviewers.
✨Emphasise Cross-Functional Collaboration
Be ready to discuss how you've successfully worked with different teams to drive CRM adoption. Share specific instances where your collaboration led to improved workflows or customer engagement outcomes.
✨Prepare for Strategic Discussions
Since advising senior leaders is part of the role, think about how you would approach strategic conversations. Prepare insights on how CRM can impact commercial success and be ready to share your thoughts on industry trends.
