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For Companies At a Glance
- Tasks: Lead daily gym operations and ensure an exceptional member experience.
- Company: Join a vibrant fitness community in Welling, London.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real impact on members' fitness journeys and lead a passionate team.
- Qualifications: 3+ years of management experience, strong leadership, and sales skills.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
The General Manager is responsible for overseeing all daily operations of the gym, ensuring exceptional member experience, driving membership growth, and leading a high-performing team. This role requires strong leadership, business management skills, and a passion for fitness.
Operations & Facility Management
- Oversee daily gym operations to ensure cleanliness, safety, and equipment functionality.
- Manage schedules, staffing levels, and day-to-day workflows.
- Ensure compliance with company policies, procedures, and industry regulations.
Member Experience
- Maintain high levels of member satisfaction and promptly address concerns.
- Foster a welcoming, community-focused environment.
- Oversee member onboarding, engagement, and retention strategies.
Sales & Business Performance
- Develop and execute membership sales goals, promotions, and marketing strategies.
- Monitor key performance indicators (KPIs) and create action plans to meet targets.
- Manage budgets, expenses, and financial reporting.
Team Leadership
- Recruit, hire, train, and mentor staff, front desk, and support teams.
- Lead staff meetings and performance evaluations.
- Promote a positive, motivated team culture.
Administrative Duties
- Inventory and supply orders.
- Maintain accurate records and reporting.
- Communicate regularly with ownership regarding performance and needs.
Qualifications
- 3+ years of management experience (fitness industry preferred).
- Strong leadership and communication skills.
- Proven sales and customer service experience.
- Ability to multitask and work independently.
- CPR/AED certification (or willingness to obtain).
General Manager - Welling, London employer: Novo Gyms
Contact Detail:
Novo Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Welling, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up at local gyms and fitness events. Engage with the community, chat with staff, and get a feel for the culture. This not only helps you understand what makes a gym tick but also puts you on the radar of potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your leadership and sales strategies. Be ready to share specific examples of how you've driven membership growth and improved member satisfaction in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who are eager to lead and inspire. Make sure your application stands out by highlighting your unique skills and experiences that align with the General Manager role.
We think you need these skills to ace General Manager - Welling, London
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let us see your enthusiasm for the fitness industry. Share any personal experiences or achievements that highlight your commitment to health and wellness. This will help us understand why you're a great fit for the General Manager role.
Highlight Leadership Experience: Make sure to emphasise your leadership skills and past management experience. We want to know how you've successfully led teams in the past, so include specific examples of how you motivated staff and improved team performance.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re tech-savvy and ready to embrace our digital approach.
How to prepare for a job interview at Novo Gyms
✨Know Your Gym Inside Out
Before the interview, make sure you’re familiar with the gym's operations, facilities, and member experience strategies. Research their current membership offerings and any recent promotions. This will show your genuine interest and help you discuss how you can contribute to their success.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated staff or improved team performance. Be ready to discuss your approach to fostering a positive culture and how you handle challenges within a team.
✨Demonstrate Sales Savvy
Since driving membership growth is key, come prepared with ideas for sales strategies and marketing initiatives. Discuss any past experiences where you’ve met or exceeded sales targets, and be ready to share how you would apply those skills in this role.
✨Engage with Member Experience
Highlight your commitment to member satisfaction by sharing examples of how you've addressed member concerns or improved engagement in previous roles. Show that you understand the importance of creating a welcoming environment and how it impacts retention.
