Director of Engineering Support Services
Six figure salary + generous performance bonus
Lead the future of warehouse automation support
Our client is one of the UK's fastest-growing providers of automated materials handling and warehouse automation solutions. Following significant growth, the business is seeking a Director of Engineering Support Services to join the Executive Team and lead the transformation of its customer support operation.
What you’ll be doing
- Lead and develop a 200+ strong engineering support organisation
- Own P&L, customer satisfaction, retention and long-term account growth
- Drive service performance, profitability and operational KPIs
- Develop predictive maintenance and customer success strategies
- Shape business strategy as a member of the Executive Team
- Identify opportunities for support contract expansion and lifecycle services
- Proven engineering service, maintenance or support leader
- Strong commercial and P&L management expertise
- Track record of transformation and continuous improvement
- Exceptional customer and stakeholder management skills
- Experience in automation, manufacturing, logistics, aviation or critical infrastructure environments
A rare opportunity to join a highly respected, employee-owned automation business and take ownership of a critical function during a period of exceptional growth and investment. This role provides the ideal individual the authority and autonomy at board level to have significant impact on division and business performance. The right individual will be in a position to gain both recognition and reward for their contribution to the ongoing development and success of the business.
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Director of Engineering in Kettering employer: Novo Executive Search
Join a dynamic and rapidly growing advanced manufacturing business that prioritises employee development and offers a clear pathway for career advancement. With a supportive leadership team and a focus on innovative product introduction, you will have the opportunity to make a significant impact while working in a collaborative environment that values your contributions. Enjoy a competitive package, including a car allowance and bonus, as well as exposure to challenging projects that will enhance your skills and propel your career forward.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Engineering in Kettering
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Novo Executive Search, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Novo Executive Search specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Novo Executive Search
✨Know Your Manufacturing Processes
Before you walk into the interview with Novo Executive Search, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Novo Executive Search value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
