At a Glance
- Tasks: Lead a dynamic contact centre team and enhance customer service excellence.
- Company: Fast-growing business in the North-West with a focus on innovation.
- Benefits: Competitive salary and comprehensive package to reward your hard work.
- Other info: Join a vibrant team and grow your career in a supportive environment.
- Why this job: Make a real difference in customer experience while driving operational success.
- Qualifications: Proven experience in high-volume contact centre operations and strong analytical skills.
The predicted salary is between 60000 - 75000 £ per year.
This fast-growing business is looking for a high calibre Head of Contact Centre to oversee their office in the North-West.
You will have proven experience of running successful contact centre operations in high volume call environments and have strong commercial awareness.
You will be hands on, able to drive this business operation forwards and be highly focused on delivering a fantastic level of customer service, in terms of response and handling times.
You will have excellent excel and data skills and a strong attention to detail when it comes to analysis and reporting.
Contact Centre Director employer: Novo Executive Search
Novo Executive Search is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration within the aerospace and automotive sectors. Employees benefit from extensive growth opportunities, competitive compensation, and a commitment to safety and compliance in a thriving manufacturing environment, making it an ideal place for those seeking meaningful and rewarding careers.
