At a Glance
- Tasks: Lead enterprise customer relationships and ensure their success with our platform.
- Company: Join a forward-thinking company focused on customer satisfaction and growth.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Dynamic role with opportunities for career advancement and collaboration.
- Why this job: Make a real impact by helping customers achieve their goals and grow with us.
- Qualifications: 3+ years in Customer Success and strong relationship-building skills.
The predicted salary is between 36000 - 60000 € per year.
We’re seeking a driven and detail-oriented Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. In this role, you’ll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers value. You’ll collaborate with analysts, product, engineering, and business teams to help customers fully adopt Novisto, achieve their goals, and grow their partnership with us. If you excel at steering calls, driving next steps, and thinking outside the box to solve challenges, we’d love to have you on the team!
Your Responsibilities Will Include:
- Collaborate to Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes.
- Operate with a “One Team” Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with ESG Implementation, ESG Adoption Services, Product, and other teams to ensure we operate in lockstep and deliver the best possible outcomes.
- Build Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. Focus on multi-threading accounts and fostering strong executive-level connections.
- Drive Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts.
- Lead Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end, with support from CS leadership as needed.
- Manage Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. Anticipate challenges and coordinate cross-functional solutions to ensure success.
- Deliver Seamless Onboarding: Partner with the ESG Implementation Services team to deliver comprehensive training, equipping customers with the knowledge and confidence to fully leverage Novisto’s platform.
- Showcase Impact: Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally.
What we are looking for:
3+ years of relevant work experience in Customer Success or
Customer Success Manager in London employer: Novisto
At Novisto, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Customer Success Manager, you'll enjoy comprehensive training and development opportunities, ensuring your professional growth while working in a dynamic environment that values creativity and teamwork. Located in a vibrant area, our company offers unique advantages such as flexible working arrangements and a strong commitment to employee well-being, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you’re eyeing, especially those in Customer Success roles. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us how your experience aligns with their goals, especially in building strategic relationships and driving platform engagement.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve managed customer relationships and driven successful outcomes. We love hearing about your creative problem-solving!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with enterprise-level customers and how you've driven successful outcomes in previous positions. We want to see how you can bring value to our team!
Showcase Your Collaboration Skills:Since this role involves working closely with various teams, emphasise your ability to collaborate effectively. Share examples of how you've worked with cross-functional teams to achieve common goals. We love a team player!
Demonstrate Problem-Solving Abilities:Think about challenges you've faced in past roles and how you creatively solved them. In your application, mention specific instances where you’ve steered calls or driven next steps to overcome obstacles. We’re looking for innovative thinkers!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Novisto
✨Know Your Customers
Before the interview, research the company’s key clients and their industries. Understanding their business priorities and ESG goals will help you demonstrate how you can build strong, trusted relationships and drive platform engagement.
✨Showcase Your Collaboration Skills
Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlight specific instances where your teamwork led to exceptional results for customers, as this role requires a 'One Team' mentality.
✨Be Ready to Discuss Metrics
Familiarise yourself with common metrics used in Customer Success, such as Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT). Be prepared to discuss how you’ve used these metrics to define success and drive meaningful outcomes for your customers.
✨Demonstrate Problem-Solving Skills
Think of examples where you’ve had to think outside the box to solve challenges for customers. This will show your creativity and confidence in steering calls and driving next steps, which are crucial for this role.
