At a Glance
- Tasks: Lead enterprise client onboarding and ensure successful adoption of our ESG data management platform.
- Company: Join an early-stage, well-financed company focused on sustainability.
- Benefits: Flexible schedules, stock options, and the chance to make a real impact.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Be part of a mission-driven team empowering companies to make better decisions.
- Qualifications: 3+ years in Customer Onboarding or Project Management, strong communication skills.
The predicted salary is between 49500 - 60500 £ per year.
We’re looking for a driven Customer Onboarding Manager to lead enterprise client onboarding and ensure the successful adoption of our ESG data management platform. You’ll own the end-to-end onboarding process, coordinate across Customer Success, Product, and Engineering, and ensure a smooth, valuable, and timely launch for every client. If you thrive in fast-paced environments and love making customers successful, we want to hear from you!
Your Responsibilities Will Include:
- Collaborate to Define Success: Partner with enterprise-level customers to establish clear onboarding objectives, milestones, and success metrics aligned with their business goals, ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
- Operate with a “One Team” Mentality: Champion cross-functional collaboration and alignment with Customer Success, ESG Implementation, ESG Adoption Services, Product, and other teams to ensure the onboarding process is smooth and efficient, driving exceptional results for your customers.
- Build Strategic Relationships: Develop strong, trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration, platform configuration, and project management, ensuring customers feel supported throughout the onboarding process.
- Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding, ensuring customers are set up for success with tailored training, enablement programs, and proactive touchpoints to drive long-term value.
- Manage Projects with Precision: Oversee the customer onboarding process from start to finish, including defining project scope, deliverables, timelines, and ensuring clear, proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly, ensuring projects are delivered on time and to specification.
- Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources, equipping customers with the knowledge and tools to fully leverage Novisto’s platform from day one.
- Showcase Impact: Capture and share success stories from the onboarding process, demonstrating the tangible value Novisto brings to their business. Ensure these stories are celebrated both internally and externally as part of our ongoing commitment to customer success.
What we are looking for:
- 3+ years of relevant work experience in Customer Onboarding, Project Management experience, preferably in an Enterprise SaaS environment.
- Deep caring about customers and a natural ability to empathize with and advocate for them; Passion for the ESG industry.
- Strong communication and presentation skills.
- Ability to independently prioritize work and autonomously manage a large workload; Track record of excellence; demonstrated excellence in work.
- Structured and analytical approach to any work plan; Entrepreneurial approach to testing hypotheses and quickly iterating on ideas.
- Startup, software development industry, and/or SaaS experience (Preferred).
What we offer:
- Join an early-stage, well-financed company.
- Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software.
- Contribute your knowledge and insights to increase awareness and knowledge of sustainability.
- Flexible schedules.
- Stock option plan.
Customer Onboarding Manager in London employer: Novisto
At Novisto, we pride ourselves on being an exceptional employer that champions innovation and sustainability in the heart of London. Our dynamic work culture fosters collaboration and empowers employees to take ownership of their projects, while offering flexible schedules and remote work options to ensure a healthy work-life balance. With a strong focus on professional growth and the opportunity to contribute to meaningful ESG initiatives, joining our team as a Sr. Product Manager means being part of a forward-thinking company dedicated to making a positive impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Novisto. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Novisto before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Novisto:Your cover letter is your chance to shine! Tell us why you want to work at Novisto specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Novisto!
How to prepare for a job interview at Novisto
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
