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For Companies At a Glance
- Tasks: Lead and nurture enterprise customer relationships while driving platform engagement and success.
- Company: Join a dynamic, early-stage company focused on sustainability and innovation.
- Benefits: Competitive salary, growth opportunities, and the chance to make a real impact.
- Why this job: Be a key player in empowering businesses to achieve their ESG goals.
- Qualifications: 3+ years in Customer Success, strong communication skills, and a passion for sustainability.
- Other info: Work in a collaborative environment with a focus on personal and professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re seeking a driven and detail-oriented Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. In this role, you’ll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers value. You’ll collaborate with analysts, product, engineering, and business teams to help customers fully adopt Novisto, achieve their goals, and grow their partnership with us. If you excel at steering calls, driving next steps, and thinking outside the box to solve challenges, we’d love to have you on the team!
Your Responsibilities Will Include:
- Collaborate to Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes.
- Operate with a “One Team” Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with ESG Implementation, ESG Adoption Services, Product, and other teams to ensure we operate in lockstep and deliver the best possible outcomes.
- Build Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. Focus on multi-threading accounts and fostering strong executive-level connections.
- Drive Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts.
- Lead Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end, with support from CS leadership as needed.
- Manage Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. Anticipate challenges and coordinate cross-functional solutions to ensure success.
- Deliver Seamless Onboarding: Partner with the ESG Implementation Services team to deliver comprehensive training, equipping customers with the knowledge and confidence to fully leverage Novisto’s platform.
- Showcase Impact: Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally.
What we are looking for:
- 3+ years of relevant work experience in Customer Success or Account Management teams
- Deep caring about customers and a natural ability to empathize with and advocate for them;
- Passion for the ESG industry;
- Strong communication and presentation skills in English and a second language (French, Spanish or German) (bilingualism required)
- Ability to independently prioritize work and autonomously manage a large workload;
- Track record of excellence; demonstrated excellence in work;
- Structured and analytical approach to any work plan;
- Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
- Start-up, software development industry, and/or SaaS experience (Preferred)
What we offer:
- Join an early-stage, well-financed company
- Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
- Contribute your knowledge and insights to increase awareness and knowledge of sustainability
Customer Success Manager employer: Novisto
Contact Detail:
Novisto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Novisto or in the ESG space on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common Customer Success Manager scenarios and think about how you'd tackle them. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for ESG! Be ready to discuss why it matters to you and how you can help customers achieve their goals. Your enthusiasm can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer relationships and any relevant skills that align with our job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since strong communication is key in this role, don’t shy away from demonstrating your skills in your written application. Use clear and concise language, and maybe even include examples of how you've successfully communicated with clients in the past.
Highlight Your Problem-Solving Abilities: We love candidates who think outside the box! In your application, share specific instances where you've tackled challenges creatively. This will show us that you’re not just about managing accounts but also about driving results.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Novisto
✨Know Your Customers
Before the interview, research the company’s existing enterprise customers and their ESG goals. Understanding their business priorities will help you demonstrate how you can build strong relationships and drive platform engagement.
✨Showcase Your Collaboration Skills
Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlight your ability to operate with a 'One Team' mentality, as this is crucial for ensuring exceptional results for customers.
✨Demonstrate Your Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you creatively solved them. This will show your potential employer that you can think outside the box and manage projects with precision.
✨Highlight Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve effectively communicated with customers and internal teams to achieve meaningful outcomes.
