At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for employees.
- Company: Join Novion Global, a leading financial services firm in London.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career progression opportunities.
- Why this job: Kickstart your IT career with modern technologies and impactful projects.
- Qualifications: 6 months of IT support experience and knowledge of Microsoft 365.
The predicted salary is between 25650 - 31350 £ per year.
Company
Novion Global
Location
London
Employment type
Full-time | On-site
About the Role
Novion Global is seeking a motivated and technically minded Junior IT Support Engineer to join our Technology team in London.
The successful candidate will support the day-to-day IT operations of the business, ensuring that employees have access to reliable, secure and efficient technology services.
The role involves troubleshooting technical issues, managing user accounts and devices, and supporting our Microsoft 365 and cloud-based infrastructure.
This is an excellent opportunity for someone at an early stage of their IT career to develop their technical expertise, gain hands‑on experience with modern technologies, and contribute to the technology operations of a regulated financial services firm.
Key Responsibilities
- Provide first-line IT support to employees, both on-site and remotely, resolving hardware, software, network and access-related issues.
- Log, investigate, track and resolve IT support requests and incidents, ensuring timely communication and resolution.
- Manage IT processes for new starters, internal transfers and leavers, including account provisioning, device configuration and access removal.
- Install, configure, maintain and troubleshoot laptops, Windows 365 Cloud PCs, mobile devices and office IT equipment.
- Support the administration and maintenance of Microsoft 365 services, including Exchange Online, Teams, Share Point and Intune.
- Assist with user identity and access management, including password resets, multi‑factor authentication (MFA) and security permissions.
- Support basic network troubleshooting, connectivity issues and IT infrastructure maintenance.
- Maintain accurate IT asset inventories, device records and technical documentation.
- Follow IT security policies, data protection requirements and internal procedures, escalating potential security incidents when necessary.
- Assist with routine system checks, software updates, endpoint security and general IT maintenance.
- Document technical issues, resolutions and standard operating procedures to improve IT support efficiency.
- Collaborate with the wider Technology team on IT improvements, infrastructure changes and technology projects.
- Required Skills and Experience
- At least 6 months of practical experience in IT support, service desk or a similar technical role. Internships and relevant work experience will also be considered.
- Good working knowledge of Windows operating systems and Microsoft 365 applications.
- Basic understanding of computer hardware, software installation, networking and troubleshooting.
- Familiarity with user account administration, access permissions and IT security principles.
- Strong analytical and problem‑solving skills, with a structured approach to troubleshooting.
- Excellent communication and interpersonal skills, with the ability to explain technical issues clearly to non‑technical colleagues.
- Good organisational skills, attention to detail and the ability to manage multiple support requests.
- A proactive attitude, willingness to learn and a strong sense of responsibility when handling confidential business information.
Desirable Skills and Experience
- Experience with Microsoft Intune, Exchange and Share Point or Windows 365 Cloud PCs.
- Basic knowledge of Microsoft Azure and cloud infrastructure.
- Familiarity with IT service management or ticketing platforms such as Jira Service Management or Service Now.
- Basic understanding of Power Shell or other scripting tools.
- Awareness of endpoint security, Microsoft Defender and cybersecurity best practices.
- Knowledge of ITIL principles and IT service management processes.
- Relevant IT certifications such as Comp TIA A+, Network+, Microsoft MD-102 or SC-900, or an interest in working towards them.
- Previous experience in financial services or another regulated industry.
What We Offer
- Competitive salary based on experience and skills.
- Hands‑on experience with Microsoft 365, cloud infrastructure, endpoint management and IT security technologies.
- Opportunities to develop technical skills and gain exposure to a broad range of IT systems and projects.
- Experience working in a regulated financial services environment, with exposure to cybersecurity, compliance and IT governance.
- A collaborative working environment with opportunities for professional development and career progression.
Junior IT Support Engineer in London employer: novion global
At Novion LTD, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Strategic Executive Assistant & Office Manager in our London office, you will benefit from competitive remuneration, professional development opportunities, and a supportive environment that values your contributions. Join us to be part of a forward-thinking team where your skills will make a meaningful impact on our operations and success.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what novion global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges novion global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at novion global!
✨Direct Apply to novion global
Let's not forget to apply directly through the novion global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at novion global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at novion global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at novion global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
