Company: Novion Global
Location: London
Employment type: Full-time | On-site
About the Role
Novion Global is seeking a motivated and technically minded Junior IT Support Engineer to join our Technology team in London.
The successful candidate will support the day-to-day IT operations of the business, ensuring that employees have access to reliable, secure and efficient technology services. The role involves troubleshooting technical issues, managing user accounts and devices, and supporting our Microsoft 365 and cloud-based infrastructure.
This is an excellent opportunity for someone at an early stage of their IT career to develop their technical expertise, gain hands‑on experience with modern technologies, and contribute to the technology operations of a regulated financial services firm.
Key Responsibilities
- Provide first-line IT support to employees, both on-site and remotely, resolving hardware, software, network and access-related issues.
- Log, investigate, track and resolve IT support requests and incidents, ensuring timely communication and resolution.
- Manage IT processes for new starters, internal transfers and leavers, including account provisioning, device configuration and access removal.
- Install, configure, maintain and troubleshoot laptops, Windows 365 Cloud PCs, mobile devices and office IT equipment.
- Support the administration and maintenance of Microsoft 365 services, including Exchange Online, Teams, SharePoint and Intune.
- Assist with user identity and access management, including password resets, multi‑factor authentication (MFA) and security permissions.
- Support basic network troubleshooting, connectivity issues and IT infrastructure maintenance.
- Maintain accurate IT asset inventories, device records and technical documentation.
- Follow IT security policies, data protection requirements and internal procedures, escalating potential security incidents when necessary.
- Assist with routine system checks, software updates, endpoint security and general IT maintenance.
- Document technical issues, resolutions and standard operating procedures to improve IT support efficiency.
- Collaborate with the wider Technology team on IT improvements, infrastructure changes and technology projects.
Required Skills and Experience
- At least 6 months of practical experience in IT support, service desk or a similar technical role. Internships and relevant work experience will also be considered.
- Good working knowledge of Windows operating systems and Microsoft 365 applications.
- Basic understanding of computer hardware, software installation, networking and troubleshooting.
- Familiarity with user account administration, access permissions and IT security principles.
- Strong analytical and problem‑solving skills, with a structured approach to troubleshooting.
- Excellent communication and interpersonal skills, with the ability to explain technical issues clearly to non‑technical colleagues.
- Good organisational skills, attention to detail and the ability to manage multiple support requests.
- A proactive attitude, willingness to learn and a strong sense of responsibility when handling confidential business information.
Desirable Skills and Experience
- Experience with Microsoft Intune, Exchange and SharePoint or Windows 365 Cloud PCs.
- Basic knowledge of Microsoft Azure and cloud infrastructure.
- Familiarity with IT service management or ticketing platforms such as Jira Service Management or ServiceNow.
- Basic understanding of PowerShell or other scripting tools.
- Awareness of endpoint security, Microsoft Defender and cybersecurity best practices.
- Knowledge of ITIL principles and IT service management processes.
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft MD-102 or SC-900, or an interest in working towards them.
- Previous experience in financial services or another regulated industry.
What We Offer
- Competitive salary based on experience and skills.
- Hands‑on experience with Microsoft 365, cloud infrastructure, endpoint management and IT security technologies.
- Opportunities to develop technical skills and gain exposure to a broad range of IT systems and projects.
- Experience working in a regulated financial services environment, with exposure to cybersecurity, compliance and IT governance.
- A collaborative working environment with opportunities for professional development and career progression.
Junior IT Support Engineer employer: novion global
At Novion LTD, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Strategic Executive Assistant & Office Manager in our London office, you will benefit from competitive remuneration, professional development opportunities, and a supportive environment that values your contributions. Join us to be part of a forward-thinking team where your skills will make a meaningful impact on our operations and success.
