At a Glance
- Tasks: Drive continuous improvement and transform customer and operational journeys.
- Company: Join a forward-thinking company shaping the future of Wealthtime.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and efficiency.
- Why this job: Make a real impact by improving processes and enhancing customer experiences.
- Qualifications: Experience in continuous improvement and strong analytical skills required.
The predicted salary is between 57091 - 69777 £ per year.
The role drives continuous improvement and supports transformational activity across customer, adviser and operational journeys.
This is done by identifying opportunities, challenging inefficiencies and delivering practical solutions that improve our customer outcomes, operational efficiency and overall business performance.
The role is responsible for turning insight into action, taking ownership of improvement opportunities from identification through to implementation and benefit realisation.
This position focuses on redesigning processes and supporting change which will help shape Wealthtime's future operating model service using performance insight, customer feedback and operational data.
Key Responsibilities
Continuous Improvement
- Identify and lead improvement initiatives across customer, adviser and operational journeys.
- Own improvement opportunities from discovery to delivery and measurable outcomes.
- Deliver pragmatic tactical solutions where strategic developments are not immediately available.
- Track and evidence benefits delivered through improvement activity.
Process & Journey Design
- Map, analyse and redesign customer, adviser and business processes to reduce friction and improve efficiency.
- Challenge existing ways of working and identify opportunities for simplification, automation and standardisation.
- Develop future-state processes aligned to business strategy, customer needs and growth objectives.
Transformation Support
- Support strategic transformation initiatives by ensuring operational, customer and adviser impacts are fully understood.
- Act as a bridge between CX, Operations, Technology, Proposition and Change teams.
- Feed requirements into Transformational business readiness workstreams and support successful embedding of change.
Insight & Root Cause Analysis
- Analyse complaints, customer feedback, service performance insight and operational data.
- Translate insight into actionable recommendations and improvement plans.
- Challenge recurring problems and focus on sustainable solutions
Organisational Effectiveness
- Support the evolution of operating models, governance and service delivery structures.
- Identify opportunities to improve collaboration, accountability and efficiency across teams.
- Contribute to the optimisation of outsourced and group service arrangements where appropriate.
You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management.
Essential Skills & Experience
- Experience in Continuous Improvement, Business Change or Operational Improvement roles.
- Proven ability to lead improvement initiatives and deliver measurable outcomes.
- Strong process mapping, service design and customer journey management skills.
- Excellent analytical thinking and Root Cause Analysis capability.
- Experience influencing stakeholders and driving change across multiple functions.
- Strong commercial awareness and ability to link improvement activity to business value.
- Ability to balance short-term tactical solutions with long-term strategic objectives.
Desirable Skills & Experience
- Financial Services and/or Wealth Platform experience.
- Knowledge of Consumer Duty and customer outcome frameworks.
- Experience supporting transformation or operating model change programmes.
- Experience working with outsourced providers and third-party suppliers.
- Lean Six Sigma, Business Analysis experience.
Key Behaviours
- Ownership takes responsibility for delivering outcomes, not simply identifying issues.
- Constructive Challenge confidently challenges ineffective processes and practices.
- Pragmatic Problem Solving focuses on practical improvements that can be delivered quickly and effectively.
- Strategic Thinking understands how improvement activity supports future growth and transformation.
- Outcome Focused measures success through customer, adviser and business outcomes rather than activity completed.
- #J-18808-Ljbffr
Continuous Improvement Analyst in Bath employer: Novia Financial plc
Wealthtime, as part of the Quanta group, is an exceptional employer that prioritises a supportive work culture and employee development. With a focus on regulatory compliance, you will have the opportunity to engage in meaningful work while benefiting from a collaborative environment that encourages professional growth and offers unique insights into the financial crime landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement Analyst in Bath
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Novia Financial plc!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Continuous Improvement Analyst in Bath
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Novia Financial plc, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Novia Financial plc
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Novia Financial plc’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
