At a Glance
- Tasks: Provide top-notch IT support and build strong relationships with clients.
- Company: Join a friendly, growing IT Managed Service Provider with 17 years of success.
- Benefits: Competitive salary, 25 days leave, structured training, and overtime opportunities.
- Other info: Background checks required; dynamic role with great career growth potential.
- Why this job: Be the face of IT and work with diverse technologies in a supportive team.
- Qualifications: 3+ years IT support experience and strong knowledge of Microsoft 365.
The predicted salary is between 30000 - 30000 £ per year.
Wilmslow (4 days on-site, 1 day HQ in Cheadle)
About Novem
At Novem, we’re a growing IT Managed Service Provider with over 17 years of success supporting businesses across the North West. Our reputation is built on long‑term partnerships, exceptional service, and helping our clients succeed through technology. We’re a close-knit, friendly team of technical specialists who genuinely care about delivering great customer experiences.
The Role
We’re looking for a customer-focused Service Desk Engineer to become the face of IT for one of our key clients in Wilmslow. This is a hands‑on, highly visible role where you’ll:
- Act as the primary IT contact on‑site
- Support a fast‑paced business environment
- Build strong relationships with stakeholders
- Deliver high‑quality technical support and service
You’ll spend 4 days onsite with the client and 1 day at our HQ, collaborating with the wider team and contributing to service improvements.
What You’ll Be Doing
- Providing 1st & 2nd line support to users on‑site
- Managing tickets from logging to resolution, meeting SLAs
- Troubleshooting hardware, desktop, and network issues
- Supporting Microsoft 365 (Exchange, Teams, SharePoint)
- Handling device builds, deployments, and onboarding/offboarding
- Acting as the key IT contact for the customer
- Working closely with 2nd/3rd line teams when needed
- Maintaining documentation (IT Glue) and ticket updates (Autotask)
- Monitoring systems via Datto RMM
What We’re Looking For
- 3+ years’ IT support experience (MSP experience ideal)
- Strong knowledge of:
- Active Directory & Group Policy
- Microsoft 365 stack
- Excellent communication and customer service skills
- Ability to prioritise, multitask, and stay calm under pressure
- A proactive mindset with a passion for learning and development
Nice to Have
- Experience with Autotask, Datto, IT Glue
- Industry certifications (Microsoft, CompTIA, CCNA etc.)
Why Join Novem?
- Be the face of IT for a key client
- Work across a variety of technologies and environments
- Join a supportive, collaborative team
- Structured training & development plan after probation
- Overtime opportunities (paid at enhanced rates)
Additional Info
- Background checks required (DBS/CRB)
- NDA required due to client data access
Package
- Salary up to £30k (dependent on experience)
- 25 days annual leave plus bank holidays
- Permanent contract, 37.5 hours per week
Service Desk Engineer in Wilmslow employer: Novem
At Novem, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Wilmslow. Our commitment to employee growth is evident through ongoing training opportunities and a focus on career development, ensuring that our team members thrive both personally and professionally. With competitive salaries and a range of benefits, we create a rewarding environment for those looking to make a meaningful impact in IT support.
