At a Glance
- Tasks: Provide top-notch IT support and build strong relationships with clients.
- Company: Join a friendly, growing IT Managed Service Provider with 17 years of success.
- Benefits: Enjoy a competitive salary, supportive team, and opportunities for growth.
- Other info: Work on-site 4 days a week, with a collaborative team atmosphere.
- Why this job: Be the face of IT and make a real difference in a fast-paced environment.
- Qualifications: Customer-focused attitude and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
About Novem
At Novem, we’re a growing IT Managed Service Provider with over 17 years of success supporting businesses across the North West. Our reputation is built on long-term partnerships, exceptional service, and helping our clients succeed through technology. We’re a close-knit, friendly team of technical specialists who genuinely care about delivering great customer experiences. Our values guide everything we do:
- Trust – Transparent, reliable relationships
- Passion – Drive to grow and innovate
- Collaboration – Working as one team
- Kaizen – Continuous improvement every day
The Role
We’re looking for a customer-focused Service Desk Engineer to become the face of IT for one of our key clients in Wilmslow. This is a hands-on, highly visible role where you’ll:
- Act as the primary IT contact on-site
- Support a fast-paced business environment
- Build strong relationships with stakeholders
- Deliver high-quality technical support and service
You will spend 4 days onsite with the client and 1 day at our HQ, collaborating with the wider team and contributing to service improvements.
What You’ll Be Doing
Providing 1st line support...
Service Desk Engineer employer: Novem
At Novem, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that fosters both personal and professional growth. Our team of dedicated IT specialists enjoys a balanced work-life with a full-time schedule that allows for meaningful engagement with clients in Wilmslow, while also benefiting from the camaraderie of our HQ in Cheadle. With a strong emphasis on trust, passion, and continuous improvement, we empower our employees to thrive in their roles and contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Novem on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Novem’s values and recent projects. Show us how your skills align with our passion for innovation and collaboration. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice your technical skills! As a Service Desk Engineer, you’ll need to demonstrate your problem-solving abilities. Set up mock scenarios with friends or family to showcase your expertise in a real-world context.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight any customer service experience and technical skills that show you can thrive in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and how you align with our values at Novem. Share specific examples of how you've delivered exceptional service in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you've successfully resolved technical issues. We love seeing how you approach challenges and what solutions you’ve implemented!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Novem
✨Know Your Tech Inside Out
As a Service Desk Engineer, you'll need to demonstrate your technical knowledge. Brush up on common IT issues and solutions, especially those relevant to the role. Be ready to discuss your experience with troubleshooting and supporting various technologies.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer experiences, prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your ability to build relationships and communicate effectively with stakeholders.
✨Emphasise Team Collaboration
Novem values collaboration, so be prepared to talk about your experience working in teams. Share specific instances where you contributed to team success or improved processes through teamwork. This will show that you align with their company culture.
✨Demonstrate a Growth Mindset
With a focus on continuous improvement, it's important to convey your passion for learning and development. Discuss any recent training, certifications, or personal projects that showcase your commitment to growing your skills in the IT field.
